Vertiv
Overview At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted service provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Why Vertiv is the best company for Field Service professionals Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
Company leaders have many years of hands-on Field Service experience in this industry and many others
Tremendous focus on employee technical and leadership development
Technical Training takes place in our state-of-the-art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
Competitive benefits include smartphone, laptop, PPE and other tools-of-the-trade, 401k with company match, Generous PTO/Vacation Plan, Medical, Vision & Dental & more
Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
Commitment to promoting a strong work/life balance
Veterans with technical backgrounds are welcome
Role The Site Leader provides world-class jobsite leadership for large, long-duration, high-profile projects for Vertiv power and/or thermal equipment. The Site Leader is the on-site technical representative for large jobs, from construction start through start-up, site acceptance testing, and project completion. The Site Leader works with the Project Manager to drive cost controls, schedule adherence, resource management, and a positive customer experience.
Duties & Responsibilities ROLE SUMMARY
Provide jobsite construction and technical leadership for large projects
Working knowledge of critical infrastructure equipment in data centers, including Vertiv-manufactured equipment
Lead a multi-disciplinary on-site team (Project Leaders, Installers, Technicians, Customer Engineers, subcontractors)
Represent Vertiv at daily customer meetings and coordinate technical requirements for the day’s schedule
Lead and support start-up and site testing activities
Ensure sufficient manpower on-site each day to perform start-up and site testing
Assist during start-up and site testing as necessary, depending on manpower and site location
Provide daily status reports to Service Management, Project Management and sales reps
Technical Responsibilities Keeps current on Vertiv equipment start-up, commissioning processes, procedures, and tools
Keeps current on Safety Bulletins, Field Change Notices, and Service Tips
Safety Responsibilities Leads daily toolbox talks, pre-job safety walk and inspections; drives corrective/preventative actions in a timely fashion
Adheres to all site and Vertiv Safety policies
Operates safely per published guidelines and wears required PPE
Adheres to work hours policy guidelines – “14 hours rule”
Reports all work-related accidents or injuries within 24 hours
Leads by example with STOP WORK authority and timely corrective actions
Administrative Responsibilities Adheres to Vertiv Warranty process in partnership with the Project Manager
Provides accurate and timely reporting (timecards, expense reports, mileage, SR/task closure, etc.)
Supports Project Manager with obtaining necessary technical data to maintain project systems
Maintains company property (credit cards, PPE, test equipment, laptop, smartphone, etc.)
Customer Satisfaction Responsibilities Provides proper and adequate communication to internal and external customers
Ensures daily alignment of customer expectations and Vertiv activity; drives clarification if needed
Maintains customer satisfaction rates according to company guidelines
Personal Performance Expectations Make decisions prioritizing Safety, Quality, Timeliness, Cost, Productivity
Make timely technical and commercial decisions under pressure
Maintain productive utilization rate per guidelines
Adhere to dress code and safety regulations; follow startup/escalation processes
Lead by example and align with Vertiv Behaviors
Communicate effectively with all organizational levels
Handle stressful situations calmly; demonstrate diplomacy
Qualifications Experience (one or more of the following): ASEET or ASMET preferred; equivalent industry experience in start-up and commissioning of power and/or HVAC equipment; six years military experience in a related field; minimum 2 years in Industrial construction management
Interpersonal Skills: Vertiv Behavior practitioner; strong organizational skills; independent operator; strong verbal and written communication; ability to build trusted customer relationships; collaborative in high-stress environments; executive presence
Must read and interpret electrical one-line diagrams and blueprints
Lead by example; high standard of conduct; product certifications up to date
Technical skills: site evaluation, reporting, on-site customer solutions, leading technical activities, COHE procedures, on-site testing
Computer skills: word processing, reporting, spreadsheets, email, test equipment and data analysis programs; familiarity with computer networks
Mechanical aptitude
Working Conditions Long-term assignments 4 weeks to 12+ months
Travel with field rotation if located away from residence; minimum 40 hours on billable tasks while on rotation
Industrial new construction or retrofit projects
Flexible schedules including weekends, evenings, and holidays
Valid driver’s license
Deployable in emergencies
Physical Requirements Regularly stand, walk, use hands, reach, stoop, kneel, talk, hear, and smell. Vision requirements and the ability to lift up to 50 pounds (occasionally up to 75 pounds).
Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities where not imposing undue hardship. Our core principals and strategic priorities emphasize safety, integrity, respect, teamwork, and inclusion with a focus on customer outcomes and continuous improvement.
Work Authorization No calls or agencies. Vertiv will only employ those legally authorized to work in the United States. Sponsorship is not provided for this role.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Appliances, Electrical, and Electronics Manufacturing
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