Optum
$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Join Optum in partnership with Allina Health.
As an Optum employee, you will play a vital role in supporting the Allina Health account, ensuring that patients have access to the necessary care, pharmacy benefits, and resources they need to achieve optimal health. Here, you will be welcomed into a culture that values diversity and inclusion, alongside talented colleagues, comprehensive benefits, and opportunities for career growth. Be part of a mission that strives for health equity around the world. Come be a part of our journey in
Caring. Connecting. Growing together. In the role of
Patient Services Representative , you will be the welcoming face for our patients, providing essential logistical support and a compassionate presence during their appointments. Your impact will be felt as you help individuals and families navigate the healthcare services they richly deserve. Location:
333 Smith Avenue, Saint Paul, MN 55102 Primary Responsibilities: Welcome and greet patients in person, creating a friendly first impression and guiding them to their appointments and procedures. Collect and verify patient demographic, insurance, and benefits data, ensuring accuracy and obtaining necessary signatures. Assist with patient check-ins and interviews, completing required paperwork, including financial assistance applications. Explain cost information and collect co-pays and deductibles while informing patients about available financial assistance options. Address and resolve claim issues or registration errors, documenting resolutions in the electronic medical record. Utilize resources, tools, and procedures to accurately register accounts and manage assigned work queues. Provide excellent customer service for inbound and outbound calls, ensuring clear communication and prompt resolution of inquiries. Assist in scheduling additional appointments as necessary. Might mentor other staff and provide technical or functional direction, gathering medical record information as needed. Perform other duties as assigned to support the dynamic healthcare environment with flexibility and a focus on patient care. You'll be recognized for your contributions in an environment that challenges you and provides clear goals for success, plus development opportunities for future roles. Required Qualifications: 6+ months of experience in customer service. Intermediate proficiency with Microsoft Office Suite. Ability to work standard daytime hours, Monday-Friday, for the first 3 weeks in alignment with training. Ability to work a full-time rotating schedule, starting at 6:30am, 7:00am, or 9:00am. Willingness to work every other weekend. Must be 18 years of age or older. Preferred Qualifications: Experience in Revenue Cycle. General office experience. Familiarity with Epic software. Physical Demands: Frequent walking, standing, bending, and turning. Able to lift weights up to 10 lbs. occasionally, and 2-5 lbs. frequently. Note:
The sign-on bonus is exclusively for external candidates. Internal candidates from UnitedHealth Group, UnitedHealthcare, or any related entity are not eligible. Compensation is based on various factors including local labor markets and experience. The hourly wage for this role ranges from $16.00 to $27.69 based on full-time employment. We adhere to all applicable minimum wage laws. UnitedHealth Group is dedicated to helping people lead healthier lives and improving the health system for everyone. We believe in equitable health opportunities for all, addressing barriers to health experienced by marginalized groups. We aim for sustainable practices that enhance health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer, providing consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or any other protected status under applicable laws. This is a drug-free workplace; candidates are required to pass a drug test prior to employment.
As an Optum employee, you will play a vital role in supporting the Allina Health account, ensuring that patients have access to the necessary care, pharmacy benefits, and resources they need to achieve optimal health. Here, you will be welcomed into a culture that values diversity and inclusion, alongside talented colleagues, comprehensive benefits, and opportunities for career growth. Be part of a mission that strives for health equity around the world. Come be a part of our journey in
Caring. Connecting. Growing together. In the role of
Patient Services Representative , you will be the welcoming face for our patients, providing essential logistical support and a compassionate presence during their appointments. Your impact will be felt as you help individuals and families navigate the healthcare services they richly deserve. Location:
333 Smith Avenue, Saint Paul, MN 55102 Primary Responsibilities: Welcome and greet patients in person, creating a friendly first impression and guiding them to their appointments and procedures. Collect and verify patient demographic, insurance, and benefits data, ensuring accuracy and obtaining necessary signatures. Assist with patient check-ins and interviews, completing required paperwork, including financial assistance applications. Explain cost information and collect co-pays and deductibles while informing patients about available financial assistance options. Address and resolve claim issues or registration errors, documenting resolutions in the electronic medical record. Utilize resources, tools, and procedures to accurately register accounts and manage assigned work queues. Provide excellent customer service for inbound and outbound calls, ensuring clear communication and prompt resolution of inquiries. Assist in scheduling additional appointments as necessary. Might mentor other staff and provide technical or functional direction, gathering medical record information as needed. Perform other duties as assigned to support the dynamic healthcare environment with flexibility and a focus on patient care. You'll be recognized for your contributions in an environment that challenges you and provides clear goals for success, plus development opportunities for future roles. Required Qualifications: 6+ months of experience in customer service. Intermediate proficiency with Microsoft Office Suite. Ability to work standard daytime hours, Monday-Friday, for the first 3 weeks in alignment with training. Ability to work a full-time rotating schedule, starting at 6:30am, 7:00am, or 9:00am. Willingness to work every other weekend. Must be 18 years of age or older. Preferred Qualifications: Experience in Revenue Cycle. General office experience. Familiarity with Epic software. Physical Demands: Frequent walking, standing, bending, and turning. Able to lift weights up to 10 lbs. occasionally, and 2-5 lbs. frequently. Note:
The sign-on bonus is exclusively for external candidates. Internal candidates from UnitedHealth Group, UnitedHealthcare, or any related entity are not eligible. Compensation is based on various factors including local labor markets and experience. The hourly wage for this role ranges from $16.00 to $27.69 based on full-time employment. We adhere to all applicable minimum wage laws. UnitedHealth Group is dedicated to helping people lead healthier lives and improving the health system for everyone. We believe in equitable health opportunities for all, addressing barriers to health experienced by marginalized groups. We aim for sustainable practices that enhance health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer, providing consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or any other protected status under applicable laws. This is a drug-free workplace; candidates are required to pass a drug test prior to employment.