Overnight Concierge Job at Related Management Company in New York

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Overview

Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers - RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability with LEED certification goals.

Related is an Equal Opportunity Employer.

Responsibilities

• Join Our Team — At Related Management, the front desk sets the tone for the building. As a Concierge, you’ll be the first impression for residents and guests, offering service that’s polished, warm, and reliable.
• Resident & Guest Services — Greet residents and guests with professionalism and warmth; announce visitors and manage deliveries with care; keep the lobby calm, clean, and inviting; support leasing tours and resident events with a polished front desk presence; conduct lobby checks for lighting, music, scent, and overall atmosphere.
• Security & Access Control — Monitor building camera systems and logs; track vendor and contractor activity and follow access procedures; respond to safety or privacy concerns calmly and appropriately.
• Package & Amenity Management — Log and organize packages and deliveries using digital tools; track service requests and amenity bookings; support the package room and inventory systems; manage visitor logs and resident preferences.
• Move-In & Move-Out Support — Prepare elevators and common areas for scheduled moves; notify the Resident Manager of unscheduled move-ins/outs; ensure smooth transitions with clear communication.
• Leasing & Visitor Assistance — Welcome prospective residents and alert the leasing team; share branded materials and collect contact information; maintain a composed and helpful presence.
• Lifestyle & Brand Engagement — Offer local tips, help with events, and maintain bulletin boards; remember and act on resident preferences to personalize service; be a trusted connector in the community.
• Emergency Response & Service Support — Follow all emergency procedures and stay calm under pressure; step in to solve service issues when possible, and escalate as needed; follow up with residents to ensure satisfaction.
• Teamwork & Professionalism — Keep the front desk clean and organized; join daily huddles and team updates; model professionalism and emotional intelligence; take on special assignments when asked.

Qualifications

• A passion for excellent service and a composed, professional attitude
• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
• Comfort using basic digital tools (logging systems, CRM platforms, emails, MS Office tools, etc.)
• Ability to lift up to 50 lbs and stand for long periods
• High school diploma or equivalent

Why You’ll Love It Here

You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.

Compensation & Benefits

• 29.7758 / Hour
• 32BJ Benefits

Schedule

• Thursday - Monday (off Tuesday and Wednesday): 10:30pm - 7am

Privacy & Legal

Related is an Equal Opportunity Employer. For information about how we use your personal information for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy