Related Management Company
Concierge - Luxury
Related Management Company, San Francisco, California, United States, 94199
Overview
Join to apply for the
Concierge - Luxury
role at
Related Management Company . At Related Management, the front desk is the heartbeat of the building. As a Concierge, you’ll be the first impression for residents and guests, creating a calm, polished, and welcoming experience every day. If you’re organized, personable, and take pride in making things run smoothly, we’d love to have you on our team. What You’ll Do
Resident & Guest Services: Greet residents and guests warmly and professionally; announce visitors and manage deliveries with care; keep the lobby area clean, calm, and welcoming; support leasing tours and events with a polished front desk presence; check lobby lighting, scent, music, and overall presentation throughout your shift. Security & Access Control: Monitor building cameras and visitor logs; track vendor and contractor entries and exits; respond calmly and appropriately to safety concerns. Package & Amenity Management: Receive and log packages using digital systems; help manage package room and amenity reservations; support accurate resident preferences and visitor tracking. Move-In & Move-Out Coordination: Prepare elevators and common areas for scheduled move-ins or move-outs; notify management of any unscheduled activity; ensure transitions are smooth and welcoming. Leasing & Visitor Support: Welcome prospective residents and notify the leasing team; provide brochures or contact info and maintain a helpful presence. Lifestyle & Community Engagement: Maintain bulletin boards, support community events, and share local recommendations; remember resident preferences and deliver personalized service moments. Emergency & Service Response: Follow emergency protocols and respond calmly; assist with in-the-moment service needs and escalate when necessary; ensure follow-up on issues to confirm resident satisfaction. Teamwork & Professionalism: Keep the front desk organized and presentable; join daily huddles and support team updates; take on special assignments and model emotional intelligence. Work Schedule:
Mon, Tue, Fri 3:00 PM – 11:30 PM; Sat & Sun 11:30 AM – 8:00 PM. Days Off: Wednesday & Thursday. Compensation
$24.00 - $27.00 / hour With an annual bonus that is tied to performance Qualifications
Strong customer service or hospitality experience Polished communication and a professional, composed demeanor Basic comfort with digital tools (e.g., delivery logs, CRMs) Ability to lift up to 50 lbs and remain on your feet for long periods High school diploma or equivalent required Flexibility for weekend, evening, or holiday shifts as needed Why You’ll Love It Here
Lots of paid time off (19+ days) – we value your life outside of work. Customizable total rewards package – medical, vision, dental options, life insurance and an Employee Assistance Program. Financial wellness perks – 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs. Mental health resources – counseling available to team members. Fertility benefits – surrogacy, adoption assistance and more. Paid time off to volunteer with matching charitable donations. Growth opportunities – learning & training programs; tuition & certification reimbursement; internal advancement opportunities. Overview and job details adapted from the Related Management Company posting. Explore additional opportunities at Related.
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Join to apply for the
Concierge - Luxury
role at
Related Management Company . At Related Management, the front desk is the heartbeat of the building. As a Concierge, you’ll be the first impression for residents and guests, creating a calm, polished, and welcoming experience every day. If you’re organized, personable, and take pride in making things run smoothly, we’d love to have you on our team. What You’ll Do
Resident & Guest Services: Greet residents and guests warmly and professionally; announce visitors and manage deliveries with care; keep the lobby area clean, calm, and welcoming; support leasing tours and events with a polished front desk presence; check lobby lighting, scent, music, and overall presentation throughout your shift. Security & Access Control: Monitor building cameras and visitor logs; track vendor and contractor entries and exits; respond calmly and appropriately to safety concerns. Package & Amenity Management: Receive and log packages using digital systems; help manage package room and amenity reservations; support accurate resident preferences and visitor tracking. Move-In & Move-Out Coordination: Prepare elevators and common areas for scheduled move-ins or move-outs; notify management of any unscheduled activity; ensure transitions are smooth and welcoming. Leasing & Visitor Support: Welcome prospective residents and notify the leasing team; provide brochures or contact info and maintain a helpful presence. Lifestyle & Community Engagement: Maintain bulletin boards, support community events, and share local recommendations; remember resident preferences and deliver personalized service moments. Emergency & Service Response: Follow emergency protocols and respond calmly; assist with in-the-moment service needs and escalate when necessary; ensure follow-up on issues to confirm resident satisfaction. Teamwork & Professionalism: Keep the front desk organized and presentable; join daily huddles and support team updates; take on special assignments and model emotional intelligence. Work Schedule:
Mon, Tue, Fri 3:00 PM – 11:30 PM; Sat & Sun 11:30 AM – 8:00 PM. Days Off: Wednesday & Thursday. Compensation
$24.00 - $27.00 / hour With an annual bonus that is tied to performance Qualifications
Strong customer service or hospitality experience Polished communication and a professional, composed demeanor Basic comfort with digital tools (e.g., delivery logs, CRMs) Ability to lift up to 50 lbs and remain on your feet for long periods High school diploma or equivalent required Flexibility for weekend, evening, or holiday shifts as needed Why You’ll Love It Here
Lots of paid time off (19+ days) – we value your life outside of work. Customizable total rewards package – medical, vision, dental options, life insurance and an Employee Assistance Program. Financial wellness perks – 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs. Mental health resources – counseling available to team members. Fertility benefits – surrogacy, adoption assistance and more. Paid time off to volunteer with matching charitable donations. Growth opportunities – learning & training programs; tuition & certification reimbursement; internal advancement opportunities. Overview and job details adapted from the Related Management Company posting. Explore additional opportunities at Related.
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