Grand Fitness is hiring: Front Desk Overnight in Hanover Township

Overview

Join to apply for the Front Desk Overnight role at Grand Fitness.

Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

Description

Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone.

As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience.

Benefits

• On-Demand Pay
• Medical, Dental and Vision insurance (full time employees only)
• Employee perks and discount program
• Free Black Card Membership
• 401(K) Plan Savings plan
• Rate $16.50 per hour

As The Front Desk Associate You Will

• Greet members and guests as they enter and exit the club; assist with questions or concerns during check-in.
• Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances and transferring memberships.
• Conduct tours for prospective members; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean, sanitized, stocked and clutter-free by following the routine cleaning schedule.
• Perform regular walk-throughs of all club areas; promptly address safety/policy issues and cleanliness concerns.
• Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).

Requirements

What you bring to the table:

• 6-12 months of experience in a customer service environment (preferred)
• Must be 18 years of age
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Ability to lift up to 50 pounds
• Ability to walk and stand for prolonged periods
• Ability to continuously talk in person or on the phone during shift
• Occasional exposure to cleaning chemicals during shift

This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.

Compensation

Salary: $16.50 per hour