Front Desk Overnight Job at Grand Fitness in Hackettstown

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Overview

Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

Job Type: Part-time

Description

Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone.

Position: Overnight Front Desk Sales Associate. You will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience.

Benefits

• On-Demand Pay
• Medical, Dental and Vision insurance (full time employees only)
• Employee perks and discount program
• Free Black Card Membership
• 401(K) Plan Savings plan
• Rate $15.50 per hour

Responsibilities

• Greet members and guests as they enter and exit the club; assist them with questions or concerns as they check in.
• Promote the Judgement Free Zone by engaging with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership related functions: sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours; assess membership needs.
• Execute retail transactions accurately and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
• Ensure restrooms are clean, sanitized, stocked and clutter-free by following the cleaning schedule.
• Conduct routine walk-throughs of club areas; address safety/policy issues and cleanliness concerns promptly.
• Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).

Requirements

What you bring to the table:

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Ability to lift up to 50 pounds
• Ability to walk and stand for prolonged periods
• Ability to continuously talk in person or on the phone during shift
• Will occasionally encounter cleaning chemicals during shift

Other: This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.

Salary: $15.50 per hour

Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Administrative
• Industries: Wellness and Fitness Services

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