Overview
The Receptionist will manage the phone system by receiving most incoming calls and will greet and monitor visitors entering the building.
What You'll Do
- Answer phone calls professionally on first or second ring. Forward calls to applicable departments or answer questions if possible.
- Greet visitors to building in a friendly and professional manner. Log visitor's in/out and issue visitor's badge.
- Complete scanning daily. Check daily log for missing scans. Research and request paperwork necessary to complete scanning. Paperwork filed daily and accurately.
- Billing invoices mailed daily.
- Provide updates or reports as appropriate and per timeline.
- Assist other customer service or billing staff.
- Sort and distribute paperwork within the office.
- Other duties as assigned.
Work for this position is typically governed by established procedures. The nature of the work is recurring with occasional variations from the norm. The role requires researching the freight movement process and being organized and detail oriented.
You Have These Skills
- Good verbal and written communication skills (English).
- Ability to read schedules, freight bills of lading, rate sheets, and other paperwork.
- Good judgment, focus and decision-making.
- Strong ability to prioritize and organize to meet deadlines.
- Attention to detail.
- Strong professional phone and customer service skills.
- Ability to deal with difficult and diverse people and remain calm.
- Good computer skills, including data entry and 10-key.
- Ability to operate general office equipment (e.g., multi-line phone, fax, copy machine).
- Conscientious and aware of safety procedures and issues.
Qualifications
- High School education required, with one to two years of general office experience; or any equivalent combination of education and experience providing the necessary qualifications. Most tasks are learned on the job.
- Ability to maintain a professional appearance.
- Hazardous Materials certification may be required post-hire.
Extra Credit
- Transportation or freight experience.
Physical Requirements
- Must be able to sit and use a computer, which may require repetitive motions of the hands.
Work Environment
- Work is typically performed in a fast-paced office environment.
- Extensive phone work and overtime may be required during certain times.
At Span Alaska Transportation, we value trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions. The hourly range is posted for this position in Washington and will depend on qualifications and other operational considerations.
Equal Employment Opportunity Span Alaska Transportation is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered in accordance with federal and state laws and applicable local ordinances. View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.