Receptionist Job at Matson Logistics in Auburn

Overview

Span Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others. Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry. Matson is honored to be certified as a Great Place to Work. Learn more at spanalaska.com.

About the role

The Receptionist will manage the phone system by receiving most incoming calls and will greet and monitor visitors entering the building.

What you’ll do

• Answer phone calls professionally on first or second ring. Forward calls to applicable departments or answer questions if possible.
• Greet visitors to building in a friendly and professional manner. Log visitor’s in/out and issue visitor’s badge.
• Complete scanning daily. Check daily log for missing scans. Research and request paperwork necessary to complete scanning. Paperwork filed daily and accurately.
• Billing invoices mailed daily.
• Provide updates or reports as appropriate and per timeline.
• Assist other customer service or billing staff.
• Sort and distribute paperwork within the office.
• Other duties as assigned.

Skills you have

• Good verbal and written communication skills (English).
• Must be able to read schedules, freight bills of lading, rate sheets, and other paperwork.
• Must exercise good judgment, focus and decision-making.
• Strong ability to prioritize and organize in order to meet deadlines.
• Attention to detail.
• Strong professional phone and customer service skills.
• Ability to deal with difficult and diverse people and remain calm.
• Good computer skills, including data entry and 10-key.
• Ability to operate general office equipment (e.g., multi-line phone, fax machine, copy machine).
• Must be conscientious and aware of safety procedures and issues.

Qualifications

• High School education required, along with one to two years of general office experience; or any equivalent combination of education and experience which provides the necessary qualifications to successfully perform the duties of the position. Most tasks are learned on the job.
• Ability to maintain a professional appearance.
• Hazardous Materials certification may be required post-hire.

Extra credit if you have

• Transportation or freight experience.

Physical requirements

• Must be able to sit and use computer, which may require repetitive motions of the hands.

Work environment

• Work is typically performed in a fast-paced office environment.
• Extensive phone work.
• Overtime may be required during certain times.

At Span Alaska, we’re looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

The hourly range is posted for this position in Washington. The hourly rate will depend upon qualifications and other operational considerations.

Span Alaska Transportation offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, short-term, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death and dismemberment insurance, prepaid legal services, and adoption assistance. Span offers contribution opportunities to your 401K or Roth accounts with employer matching along with 8 paid holidays a year and tiered paid time off benefits.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Transportation, Logistics, Supply Chain and Storage and Maritime Transportation