National Car Rental is hiring: Customer Experience Representative - Fresno Airpo

Overview

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position is located at Fresno Yosemite Airport - 5175 East Clinton Way Fresno, CA 93727. The pay for this position starts at $20.50.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR).

Schedule

• Sunday: 3:15pm - 12:15am
• Monday: 3:15pm - 12:15am
• Tuesday: off
• Wednesday: off
• Thursday: 3:15pm - 12:15am
• Friday: 3:15pm - 12:15am
• Saturday: 3:15pm - 12:15am

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

• High School Diploma or G.E.D. required
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license
• Must have a minimum of 2 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a minimum of 1 year of sales experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 18 years old

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Seniorirty level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries
• Travel Arrangements

Equal Opportunity Employer/Disability/Veterans

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