The General Manager will oversee all studio functions, including membership & retail sales, instructor performance, and evaluation. They will lead sales efforts, drive membership growth, and develop strategies to prevent member attrition to competitors. The General Manager will hire, train, and manage Sales Associates, utilizing discretion and independent judgment in directing all employees. Fitness experience and/or knowledge of Pilates is preferred but not required.
About Us: Join our growing boutique fitness industry team! Interact directly with prospective members, help them on their fitness journey, and contribute to our vibrant studio community in a fun, high-energy, service-focused environment.
Riser Fitness, established in 2013, operates multiple locations and is a franchisee of Club Pilates, offering group reformer classes for all levels. We are committed to affordable, accessible Pilates for the community, serving a diverse clientele from youth to seniors, beginners to advanced. With over 2200 instructors and 17 million workouts annually, we are recognized in Inc. Magazine's 500 List, Inc. 5000 List, and Entrepreneur Magazine's Franchise 500.
Position Title: General Manager
Reports to: District Manager & Director of Sales
Earning Status: Base Salary + Monthly Bonus
Base Salary: $65,000-$70,000 annually, with lucrative monthly bonuses.
Benefits:
- Health, dental, & vision insurance (75% covered by company)
- Consistent Bonus Plan
- Paid Time Off
- Holiday pay
- Complimentary continuing education
- Professional career development
- Nurturing and vibrant environment
Requirements:
- 2+ years of retail/service or fitness sales experience
- Confident in personal sales and training Sales Associates
- Ability to manage memberships, retail, private training, and teacher training revenue streams
- Fluent in English with excellent communication and interpersonal skills
- Ability to excel in a fast-changing, diverse environment
- Good judgment to recognize areas of improvement and implement changes
- Passion for fitness
- Strong writing and grammar skills
- Highly organized, proficient in data management, and able to prioritize
- Professional, punctual, reliable, and neat
- Attention to detail and accuracy
- Trustworthy with confidential information
- Ability to work harmoniously with others
- Proficiency with computers and studio software
Responsibilities:
- Lead generation via grassroots marketing and networking
- Implement sales processes to convert prospects into clients
- Increase membership sales
- Manage inventory of retail/products
- Train and supervise Sales Associates
- Hire and manage instructors
- Use ClubReady for revenue and attendance reports
- Review instructor evaluations and mentor/disciplined as needed
- Make high-level customer service decisions
- Maintain studio cleanliness and organization
- Enforce policies and procedures
- Ensure studio supplies and literature are stocked
- Participate in community events and promotions
- Manage marketing campaigns to generate leads
- Perform other duties as assigned
- Adhere to all company policies, including at-will employment