Telesales Specialist, RSG * Work from home Job at American Red Cross in Town of

Overview

The Telesales Specialist, RSG works from home and reports to a Supervisor, RSG Telesales. The role sells customer registrations for Red Cross community training classes (B2C) and retail training products and supplies from the Red Cross Store to consumers and small businesses with under eight employees.

Responsibilities

• Handle inbound calls from customers interested in Red Cross community training courses or Red Cross Store products and supplies.
• Act as a consultant to uncover customer training and Red Cross retail product needs.
• Recommend and sell Red Cross training classes and Store products based on customer needs.
• Process credit card transactions and place training and retail product orders through sales systems.
• Accurately document and update all cases with required call information in Salesforce.
• Upsell Red Cross Store retail products that complement class enrollment.
• Handle customer returns, exchanges or cancellations of Store product orders following policies.
• Answer customer questions and address concerns about classes or products.
• Aim to attain Training revenue of $325K per year and Retail revenue of $80K per year.

Qualifications

Education: High school diploma/GED; higher education is a plus.

Experience: Minimum of 1 year of sales experience within a call center (B2C not required). Ability to multi-task across multi-system platforms. Strong influence and negotiation skills are a plus.

Skills and Abilities: Proven consumer sales skills; ability to assess customer needs and provide solutions; professional written and verbal communication; intermediate computer skills and experience with MS Office and Salesforce or similar CRM; attention to detail; good organizational skills; reliable and punctual; strong time management and ability to work in a fast-paced environment; strong sales and people skills including empathy.

Compensation and Benefits

The role offers a competitive hourly wage plus a commission-based incentive plan. Target hourly rate: $16.15/hr. Salaries are location-based. Details are reviewed during phone screening.

Benefits include medical, dental and vision plans; health and flexible spending accounts; PTO starting at 15 days/year; 11 paid holidays; 401(k) with up to 6% match; paid family leave; employee assistance; disability insurance; service awards.

Equal Opportunity

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable fair chance laws.

Interested in Volunteering? Visit redcross.org/volunteertoday for more information.