American Red Cross is hiring: Telesales Specialist, RSG * Work from home in Oran

Overview

Telesales Specialist, RSG – Work from home. This role is responsible for selling customer registrations in Red Cross community training classes (primarily to individuals) and selling Red Cross Store products to consumer and business customers (B2C).

The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs in order to sell the most appropriate course and product.

Responsibilities

• Handle inbound calls for customers interested in Red Cross community training courses or Red Cross Store products.
• Act as a consultant to uncover customer training and Red Cross retail product needs.
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs.
• Handle credit card transactions and place training and retail product orders through Sales systems.
• Accurately document and update all cases with required call information in Salesforce.
• Upsell Red Cross Store retail products that complement class enrollment.
• Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines.
• Answer customer questions and address concerns about classes or products.
• Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year.

Qualifications

• Education: High school diploma/GED certificate; higher education is a plus.
• Experience: Minimum of 1 year of sales experience within a Call Center (not necessarily B2C).
• Ability to effectively multi-task across multi-system platforms.
• Strong influence and negotiation skills are a plus.

Skills And Abilities

• Proven consumer sales skills; product sales experience is a plus.
• Ability to quickly assess customer needs or issues and determine a solution.
• Professional written and verbal communication and interpersonal skills.
• Intermediate computer skills and ability to use MS Office and Salesforce.com or similar CRM.
• Attention to detail; good organizational skills and punctuality.
• Time management and multi-tasking abilities; ability to work in a fast-paced environment.
• Strong sales and people skills; good listening and empathy.
• Customer service, sales and/or influencing others.

Compensation

The Telesales Specialist, RSG role offers a competitive hourly wage complemented by a commission-based incentive plan. Pay information may include a base hourly rate, commissions, bonuses, and location-based adjustments. Salary details are reviewed at the time of phone screening based on location and experience.

Benefits

• Medical, Dental and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO starting at 15 days/year (varies by job type and tenure)
• Holidays: 11 paid holidays (six core holidays and five floating)
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable fair chance laws and ordinances.

Interested in volunteering? Visit redcross.org/volunteertoday to learn more about volunteer opportunities.