Wolford
The Sales Associate is a keyholder role focused on driving sales through a polished professional selling presentation, demonstrating product knowledge, and developing client relationships.
Responsibilities include but are not limited to:
- Engage with clients to build sales on the sales floor and achieve monthly sales targets.
- Provide highest level of customer service by presenting products to customers, explaining benefits, features, quality, prices, and product care.
- Achieve assigned sales and KPI targets.
- Conduct daily store business reporting and maintain awareness of store performance.
- Actively develop client book adhering to CRM guidelines and outreach.
Operations
- Execute Visual Merchandise directives; ensure that all products are perfectly displayed, efficiently organized, and accurately priced.
- Manage inventory control: preparation of transfers, receiving merchandise, filling client orders, cycle counts.
- Participate in regular training and team meetings regarding product knowledge, customer service, promotions, and visual merchandising.
- Handle keyholding responsibilities: maintain cash handling records, perform daily business reporting, manage opening and closing procedures, and email communication.
- Ensure compliance with health and safety regulations as well as federal, state, and local laws and requirements.
- Adhere to all Wolford standards including Employee Handbook, Employee Dress Code policies, Boutique Operations Manual, and other corporate guidelines.
- Safeguard company property and enforce loss prevention standards.
- Be aware of Black Out Dates: February 10th-14th, Black Friday through New Year’s Day annually. Seasonal location blackout periods may vary.
- Enjoy employee benefits such as discount and bi-annual clothing allowance (subject to local tax requirements).
- Potential to earn monthly commission of 3% of individual sales.
- Benefit from health, vision, and dental insurance for qualifying full-time employees.
- Receive 401K contributions after applicable company waiting period.