Night Auditor Job at Gulf Coast Hotel Management, Inc. in Omaha

Find your place to belong, join our team! Earn great pay and benefits while honoring your craft alongside the best hospitality professionals in the area. Not just your typical job, work in a respectful and progressive environment that values what people bring to the team!

Night Auditor – Job Description

The Night Auditor is responsible for assisting guests at check-in and check-out, answering and processing phone calls, and handling all special requests for services or information in accordance with brand and Gulf Coast standards, policies and procedures.

Reports to: General Manager and Senior Guest Services Representative

Responsibilities

• Assist guests and meet hotel needs that arise in the absence of the GM and/or AGM.
• Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality resulting in guest satisfaction and repeat business.
• Greet after-hours guests, assist with check-ins and check-outs, register and assign rooms, issue room keys/cards, identify and explain room features, transmit and receive messages, keep records of occupied rooms and guest accounts, handle reservations, compute bills, present statements, and collect payments from departing guests.
• Perform physical inspections of the property.
• Respond to problems or issues after normal business hours and clock in/out for all calls and work performed.
• Maintain awareness of hotel policies concerning room/sign rates, group and other discounts and special offerings.
• Maintain proficiency in all location computer and software systems.
• Provide guests with directions and information regarding property amenities, room features, services, hours of operation and local areas of interest.
• Record guest comments or complaints, referring guests to the GM as necessary.
• Know property emergency procedures and respond to emergencies in a timely manner.
• Assist with cleaning and maintaining common areas as needed to brand and Gulf Coast standards and ensure guest safety.
• Assist in laundry room tasks as needed.
• Notify GM or Maintenance Support of any major repairs.
• Ensure the security needs of the property and guests are met.
• Wear appropriate attire per the dress code.
• Other duties as assigned.

Essential Skills

• Integrity – display strong moral principles and work ethic by behaving ethically, acting fairly, and taking responsibility.
• Adaptability and flexibility – adapt to new, different, and changing requirements.
• Communication – convey information clearly.
• Dependability and reliability – attend and be punctual, pay attention to detail, follow directions, and fulfill obligations.
• Interpersonal skills – work effectively with others.
• Professionalism – maintain a professional presence and positive attitude.

Physical Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Stand, walk, sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• Specific vision abilities include close, distance, color, peripheral vision, depth perception, and ability to adjust focus.
• Frequently lift, carry, or move objects weighing up to 50 lbs.
• May involve repetitive movements and exposure to cleaning products and outdoor conditions.

Experience And Requirements

• 1 year hospitality experience preferred.
• Work authorization required.
• Pre-employment drug screening required.
• Flexible schedule required. Evenings, weekends, and holidays may be required.

What We Offer

• Health and dental insurance for full-time associates
• 401(k) with employer match
• Paid time off for all associates
• Six company-paid holidays for full-time associates
• Overtime pay for hours worked on designated holidays
• Employee Assistance Program for associates and household members
• Employee Discount Program
• Employee Hotel Guest Room Program
• Employee Referral Program

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality

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