Gulf Coast Hotel Management, Inc. is hiring: Night Auditor in Wheeling

Overview

Night Auditor at Gulf Coast Hotel Management, Inc.

Weekend shifts required. Located in Wheeling, IL.

Responsibilities

• Assist guests and meet hotel needs that arise in the absence of the GM and/or AGM.
• Ensure all service provided is prompt and courteous to meet high standards of quality, guest satisfaction, and repeat business.
• Greet after-hours guests, assist with check-ins and check-outs, register and assign rooms, issue keys/cards, explain room features, transmit and receive messages, keep records of occupied rooms and guest accounts, handle reservations, compute bills, present statements, and collect payments from departing guests.
• Perform physical inspections of the property.
• Respond to problems or issues after normal business hours; clock in and out for all calls and work performed.
• Be aware of hotel policies concerning room rates, group discounts, and special offerings; maintain proficiency in location computer and software systems.
• Provide guests with directions and information regarding amenities, services, hours of operation, and local points of interest.
• Record guest comments or complaints and refer guests to the GM as necessary.
• Know property emergency procedures and respond to emergencies (police, fire, weather, electrical outages, water issues, etc.) in a timely manner.
• Assist with cleaning and maintenance of common areas to brand and Gulf Coast standards; ensure guest safety at entrances and on sidewalks in inclement weather.
• Work in the laundry area as needed (loading/unloading washers and dryers, folding items).
• Notify GM or Maintenance Support of major repairs.
• Ensure the security needs of the property and guests are met.
• Wear appropriate attire per the dress code.
• Perform other duties as assigned.

Essential Skills

• Integrity – display strong moral principles and work ethic by behaving ethically, acting fairly, and taking responsibility.
• Adaptability and flexibility – adapt to new, different, and changing requirements.
• Communication – convey information clearly.
• Dependability and reliability – attendance, punctuality, attention to detail, following directions, and fulfilling obligations.
• Interpersonal skills – work effectively with others.
• Professionalism – maintain a professional presence and positive attitude.

Physical Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Stand, walk, sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• Specific vision abilities; focus adjustment.
• Frequently lift/carry objects up to 50 lbs.
• Exposure to adverse conditions and chemicals may occur.

Experience And Requirements

• 1 year hospitality experience preferred.
• Work authorization required.
• Pre-employment drug screening required.
• Flexible schedule required; evenings, weekends, and holidays may be required.

What We Offer

• Health and Dental Insurance for full-time associates
• 401(k) with employer match
• Paid time off per Associate Guide
• Six company-paid holidays for full-time associates
• Time and a half for hours on designated holidays
• Employee Assistance Program for associates and household members
• Employee Discount Program
• Employee Hotel Guest Room Program
• Employee Referral Program