Retail Associate Job at Ross Stores, Inc. in Houston

Ross Stores is a Fortune 500 company and a leading off-price retail chain with over 2,200 stores. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun shopping experience. Ross values our people and is committed to diversity, equality and inclusion.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets customers, maintains a clean work area, ensures proper merchandise presentation, and follows company standards across all work centers. The role may include a range of tasks in all Store areas as business needs require, and additional tasks may be assigned to support customer service and operations goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; friendly and professional at all times.
• Assists Customers in merchandise questions, is register-trained, greets Customers by eye contact, smiles, says hello and thanks at checkout.
• Provides prompt responses to Customer service requests and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors) and replenishes restroom supplies; disinfects high-touch areas to maintain store standards.
• Maintains professional appearance and adheres to dress code.
• Performs daily sizing and recovery to ensure a neat, clean, and organized store that is merchandised to standards.
• Receives merchandise promptly and merchandises items per monthly presentation guidelines to assist Customers.
• Understands Loss Prevention programs and merchandise protection standards.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows MOS policies and processes, including disposal approvals with Store Leadership.
• Performs cash-handling procedures with accuracy and efficiency; demonstrates urgency to maximize productivity.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; push/pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Stockroom roles may require lifting more than 20 pounds regularly.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding and related conditions), veteran status, military status, marital or domestic partnership status, medical condition, genetic information, gender, gender identity or expression, sexual orientation, and any other category protected by federal, state or local laws.

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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