Ross Stores, Inc. is hiring: Retail Associate in Houston

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. We focus on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun and exciting treasure-hunt experience.

Overview

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate engages customers with eye contact, smiles, and friendly greetings, treats colleagues with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The role may require performing a range of tasks in all store areas as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats customers and associates with respect and courtesy; is friendly and professional at all times.
• Assists customers as needed—register-trained, helps with merchandise, and answers questions in a polite and knowledgeable manner. Greets customers throughout the store and thanks them at checkout.
• Provides prompt responses to customer inquiries and service requests; responds to service calls promptly and involves Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, sanitizing high-touch areas) to maintain store cleanliness and merchandising standards.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily sizing and recovery to keep the store neat, clean, and organized per standards.
• Expedites newly received merchandise to the sales floor and merchandises items according to monthly presentation guidelines to assist customers.
• Understands Loss Prevention awareness, MOS policies, and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise; represents the company with integrity.
• Follows MOS and cash handling policies, including refunds and transaction procedures.
• Demonstrates a sense of urgency to perform roles efficiently and minimize unnecessary steps.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all store equipment, including PDAs, registers, and PCs as required.
• Ability to stand, walk, and move around the store for extended periods.
• Ability to bend, squat, kneel, climb, reach, and stoop; push, pull, and lift up to 25 pounds; use janitorial equipment and equipment such as rolling racks and ladders.
• Some assignments may require additional qualifications and skills.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Retail

Equal Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience, and we are committed to complying with all applicable laws prohibiting discrimination.