Safety & Security Guard Job at Denver Botanic Gardens in Denver

Overview

Denver Botanic Gardens is seeking a Full Time Safety & Security Guard in the Operations Department. The Gardens is a dynamic, 24-acre urban oasis in the heart of Denver, renowned for its living plant collections, natural history and art collections, and ongoing exhibitions. The Safety & Security Guard maintains a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel, including CCTV observation and periodic patrols to inspect protection devices and fire control equipment.

Responsibilities

• Provide superior customer service to Gardens employees, visitors, and volunteers.
• Patrol premises regularly to maintain order and establish presence.
• Monitor and authorize entrance of vehicles or people on the property.
• Secure all exits, doors, and windows after operations.
• Check surveillance cameras to identify disruptions or unlawful acts.
• Investigate suspicious activity or possessions; respond to alarms and assess situations.
• Provide assistance to people in need; submit daily surveillance reports.
• Ensure operation of security equipment by performing preventive maintenance (e.g., fire extinguishers, AEDs, alarms, lighting, doors, leaks) and report damages or needed repairs.
• Ensure compliance with Gardens policies for personnel, visitors, contractors, and members.
• Utilize radios and emergency notification services professionally and efficiently.
• Maintain premises and personnel safety by high visibility, patrolling, surveillance monitoring, and inspecting buildings and access points.
• Prevent losses by reporting irregularities and informing violators of policies and procedures.
• Communicate openly, honestly, and responsively; provide information about the facility and surrounding area as requested by visitors.
• Respond to emergencies using proper training and Standard Operating Procedures (SOPs).
• Perform foot patrols and inspect grounds for unsafe conditions, unlocked doors, blocked ingress/egress, mechanical issues, and trespassers.
• Contribute to process and technique improvements; support team goals and service to members and visitors.
• Present a positive image of Denver Botanic Gardens; maintain a positive, helpful, and solution-oriented demeanor.
• Regular attendance at the worksite; remote work eligibility is at management discretion.
• Commit to the Gardens’ mission of connecting people with plants, including plants from the Rocky Mountain region and similar regions.

Position Qualifications: Knowledge, Skills, and Abilities

• Knowledge of emergency response procedures and first aid; CPR certification or ability to obtain.
• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence.
• Ability to present information effectively in one-on-one and small group settings.
• Ability to handle problems with a few concrete variables in standardized situations.
• Excellent customer service, interpersonal, and communication skills with the public.
• Ability to stay stable under pressure and manage stressful situations; flexible and adaptable to changing plans.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, Teams); ability to work overtime as necessary.
• Must be a positive representative of the Gardens and work respectfully with colleagues and the public.
• Commitment to working safely at all times.

Experience/Education

• High school diploma / GED or equivalent education/experience required.
• Minimum of 2 years of related experience and/or training in security or a related field preferred.
• CPR and First Aid Certification or ability to obtain within 1 month of employment.
• Position requires a valid driver’s license.

Travel

Up to 10% travel required. Ability to travel to remote locations or other Garden locations where environment may vary.

Denver Botanic Gardens has an extensive benefits package for eligible employees, including medical, dental, vision, life insurance, FSA/HSA options, retirement savings with company contribution, paid holidays, vacation, sick time, disability coverage, EAP, RTD ECO pass, membership, education classes, and concert tickets. The Gardens emphasizes a holistic employee experience beyond a paycheck.