ESR Healthcare
Operations Infrastructure Lead (Tier II) Washington, DC, USA Full Time
A premier strategic services firm that meets IT and service needs for commercial and government clients is seeking a full-time Operations Infrastructure Lead (Tier II). This position is based in Washington, DC.
The Operations Infrastructure Team Lead is a hands-on role requiring troubleshooting skills and the ability to mentor technical team members. The candidate should be familiar with industry best practices and implementing a least privileged access model.
ACTIVE SECRET CLEARANCE PREFERRED
Responsibilities:
- Monitor system and network performance
- Troubleshoot systems/network issues, identify root causes, and implement corrective actions
- Administer Windows Active Directory, Group Policies, and Certificate Services
- Manage Azure Active Directory services
- Oversee Intune Mobile Device Management
- Manage Citrix and remote access solutions
- Handle Multi-factor authentication, Single Sign-On, and Smart Card (PIV) services
- Manage PIV card certificates and credential mapping, enforcing PIV authentication for staff
- Manage Network Attached Storage (NAS) and network shares
- Create and maintain comprehensive system documentation
- Participate in Business Continuity/Disaster Recovery planning, building, and testing, including network security, performance, and hardware acquisition
- Perform maintenance tasks such as system backups, validation, image management, event log reviews, vulnerability mitigation, and compliance
- Document all actions, practices, procedures, and processes
Experience:
- Coordinate and manage diverse technical support tasks
- Evaluate new IT systems and their environmental impact
- Manage private PKI infrastructure
- Develop secure automated solutions using scripting languages like PowerShell
- Manage lifecycle of supported systems
- Create automated packages for system deployment and configuration
Qualifications and Requirements:
- Bachelor's degree in Computer Science or a closely related field
- Minimum of 8 years of IT experience
- At least two of the following certifications:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- MCSA: Windows 10
- MCSE: Desktop Infrastructure
- ITIL or equivalent quality certification
- Active Security Clearance