Call Center Representative - Elliot Call Center - Weekend Coverage Job at Elliot

Overview

Call Center Representative – Elliot Call Center – Weekend Coverage. This position offers weekend coverage on an alternating schedule with two options: Saturday 6:00am–2:30pm and Saturday 11:30am–8:00pm / Sunday 7:00am–3:30pm.

What You’ll Do

• Provides superior telephone and in-person etiquette to all patients, visitors, providers, and staff. Maintains good communications and positive working relationships with employees, physicians, vendors, and the public.
• Operates the telephone console, answers all incoming calls and paging requests, uses the public address system for routine paging and pre-code alerts for emergencies, assists with outgoing calls, and maintains the trouble report log for the telephone system.
• Reports equipment failures to a telecommunications technician (IT).
• Responds to various alarms (e.g., Symmetry, Summit, Maternity L & D/Pediatric, Gas, Sprinkler, Electrical and Generator, Blood Bank, Landis Computer, Boiler, Phone Room, Hill-Rom, elevator repairs or malfunctions) and other emergencies.
• Coordinates with Security via 2-way radio and contacts appropriate hospital personnel for emergent and non-emergent situations.
• Maintains lists of on-call employees and physicians for staff and Provider use throughout the hospital.
• Performs After Hours Telephone Answering Services for all contracted practices.
• Accesses Epic to identify the correct patient and creates a Telephone Encounter in the patient’s Electronic Medical Record for the EPN offices.
• Coordinates Pediatric Transports with internal and external Providers and Ambulance transport for all accepted patients through the 663-KIDS line.
• Serves as directory assistance for the general public, responds to requests for phone numbers, connects callers to patient locations, and provides seven-digit dial numbers and admissions checks as requested.
• Assists staff with loan pagers, demonstrates usage, provides transfers, and contacts Telecommunications tech (IT) for repairs.
• Responds to calls for deaf or hard of hearing individuals by typing greetings, answers, and inquiries; assists in-house staff with supplying the TDD device as needed.
• Greets, directs, and assists visitors at the reception desk; assists with surgical check-in sign-in; accepts floral arrangements and forwards packages to the appropriate department.

Education And Experience

High school diploma or equivalent required. At least two years of related telecommunications experience in a fast-paced, high-volume environment. Experience in the healthcare setting is preferred.

What Elliot Health System Has To Offer

• Health, dental, prescription, and vision coverage for full-time and part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Continuing Education Reimbursement Programs
• 403(b) Retirement Savings Plan
• Multiple onsite gym locations with free access for employees (plus yoga, personal training and more)

For more benefits, click here!

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Hospitals and Health Care

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