Sr. IT Support Specialist Job at RAIC Labs (formerly Synthetaic) in Delafield

We are on a mission to unlock impossible AI for all. At RAIC Labs, we help organizations transcend data-access and data-quality issues, unleashing the full impact of AI. We are adding a Sr. IT Support Specialist to our team. In this role, you will manage, maintain, and enhance the company's IT infrastructure, ensure efficient operations, and support both technical and end-user needs. You will troubleshoot hardware and software issues, support all systems, implement security protocols, and provide day-to-day IT support across departments.

Responsibilities

• Provide on-site and remote technical support to employees by diagnosing and correcting problems with computers, networks, printers, and other peripherals
• Manage IT service requests and ensure timely resolution while maintaining accurate documentation of issues and solutions
• Install, configure, and maintain company hardware and software systems, including servers, desktops, laptops, mobile devices, and other tech equipment both virtually and in person
• Manage and maintain network infrastructure, ensuring high availability, security, and optimal performance of LAN, WAN, and wireless networks
• Oversee and update operating systems, software applications, and security patches
• Operate standard office equipment and assist with the setup and maintenance of office technology
• Ensure compliance with IT policies and data protection regulations, including managing backup and disaster recovery solutions
• Assist in IT-related projects, such as system upgrades, migrations, and deployments, to enhance company operations
• Work closely with other departments to understand IT needs and propose effective solutions
• Maintain an up-to-date inventory of all IT hardware, software, and licenses

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, Computer Engineering, or a related field
• 5+ years of experience in an IT support role
• Proficiency in Microsoft 365
• Familiarity with FortiGate Cloud
• Familiarity with IT infrastructure components, including computer networking principles and device management platforms
• Proficiency in software troubleshooting across various platforms
• Experience with desktop support tasks, including hardware setup and configuration
• Ability to work in office in Delafield, WI
• Permanent eligibility to work in the United States without sponsorship

Job Details

Location: Delafield, WI (in-office)

Employment type: Full-time

Seniority level: Mid-Senior level