Sr. IT Support Specialist Job at RAIC Labs in Delafield

Overview

We are on a mission to unlock impossible AI for all.

RAIC Labs helps organizations transcend data-access and data-quality issues, unleashing the full impact of AI. Our technology unlocks previously impossible AI with the power to change the world. We’re adding a Sr. IT Support Specialist to our team. In this role, you’ll be responsible for managing, maintaining, and enhancing the company's IT infrastructure, ensuring efficient operations, and supporting both technical and end-user needs. This role involves troubleshooting hardware and software issues, supporting all systems, implementing security protocols, and providing day-to-day IT support to all employees across various departments.

Here’s what you’ll be working on:

• Provide on-site and remote technical support to employees by diagnosing and correcting problems with computers, networks, printers, and other peripherals
• Manage IT service requests and ensure timely resolution while maintaining accurate documentation of issues and solutions
• Install, configure, and maintain company hardware and software systems, including servers, desktops, laptops, mobile devices, and other tech equipment both virtually and in person
• Manage and maintain network infrastructure, ensuring high availability, security, and optimal performance of LAN, WAN, and wireless networks
• Oversee and update operating systems, software applications, and security patches
• Operate standard office equipment and assist with the set-up and maintenance of office technology
• Ensure compliance with IT policies and data protection regulations, including managing backup and disaster recovery solutions
• Assist in IT-related projects, such as system upgrades, migrations, and deployments, to enhance company operations
• Work closely with other departments to understand IT needs and propose effective solutions
• Maintain an up-to-date inventory of all IT hardware, software, and licenses

Are you up for the challenge? Read on to see if this will be the right fit for you!

A good Sr. IT Support Specialist at RAIC Labs must have the following skills, knowledge, education and experience:

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Computer Engineering, or a related field
• 5+ years of experience in an IT support role
• Proficiency in Microsoft 365
• Familiarity with FortiGate Cloud
• Familiarity with IT infrastructure components, including computer networking principles and device management platforms
• Proficiency in software troubleshooting across various platforms
• Experience with desktop support tasks, including hardware setup and configuration
• Ability to work in office in Delafield, WI
• Permanent eligibility to work in the United States without sponsorship

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Do you have a Bachelor’s degree in Information Technology, Computer Science, or a related field? *

Do you have 5+ years of experience in an IT support role? *

Do you have Proficiency in Microsoft 365? *

Do you have familiarity with FortiGate Cloud? *

Do you have familiarity with IT infrastructure components, including computer networking principles and device management platforms? *

Do you have proficiency in software troubleshooting across various platforms? *

Do you have experience with desktop support tasks, including hardware setup and configuration? *

Are you able to work 3-4 days onsite per week at our office in Delafield, WI? *

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