IT Support Specialist 1 Job at Arizona State University in Tempe

Job Title and Details

IT Support Specialist 1 — JR113025

End Date: October 6, 2025. Apply before 11:59 PM Arizona time the day before the posted End Date.

Base pay range: $48,600.00/yr - $54,000.00/yr

Arizona State University provided pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Minimum Qualifications

Associate\'s degree and one (1) year of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Provides routine IT services to end users in order to support the mission of the institution through technology. Uses enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprise, and updates documented processes.

Job Description

Position Salary Range: $48,600 - $54,000 per year; DOE

Research Technology Support (RTS) is seeking a Systems Support Specialist to join a team of highly qualified technicians. Join us and be a go-to resource in technical knowledge and customer service for ASU employees and public visitors. We are looking for a technician with a MacOS/Windows support skillset, as well as conference room A/V technology experience. Using Microsoft Service Manager as well as other tools, your primary duties will include responding to Help Desk requests on the operation of macOS/Windows hardware, software, and media equipment. You will install, update, and troubleshoot various types of IT equipment, identify causes of problems, and take appropriate action for long-term efficient solutions, repairing or resolving problems remotely, over the phone, and in person.

Our team operates out of a ticketing system to manage our incoming IT support requests. Team members self-manage their workload by self-assigning new requests as they arrive. They review the request and may consult with our knowledge base before responding to the customer. Requests also come via Phone as well as from occasional walk-ins. From there, we may remotely assist the customer (using software to view their screen to solve an issue), visit them in person, phone them to discuss the matter, or take immediate action to solve the issue.

Responsibilities

• Responding to customer requests in a help-desk environment.
• Assisting customers with computer and multimedia presentation technology.
• Imaging computers and remotely installing software.
• Demonstrating new and emerging technologies to customers.
• Effectively communicating with a diverse customer base via telephone, in person, and in writing.
• Driving ASU vehicles (golf cart) on campus for delivering and installing new computers, as well as providing technical assistance.
• Coordinating with fellow team members (student technicians and employees) to provide customer support and service.
• Configures, installs, and upgrades computer hardware and software. Test newly set up equipment to ensure that it works in coordination with other associated hardware and software products.
• Identifies causes of problems when hardware and software are not operating properly and takes appropriate action.

Note: This is an in-person role.

Qualifications

• A valid US driver's license is required.
• Customer service and organizational skills required.
• Must be able to move up to 40 pounds safely.
• Must be knowledgeable in computer hardware, software, and AV equipment.
• Must have a strong background in customer service.
• Clear and concise communication (verbal and written).
• Available to work 40 hours per week during normal business hours, Monday-Friday.
• Experience in customer service and technology support is desired.
• Technical certifications are a plus.
• Experience with Active Directory is a plus.
• Experience with workstation imaging and mass deployment of software is a plus.
• Experience with Mac support environments, hardware, O/S, and applications.
• Ability to work in climate-controlled office setting for extended periods of stationary position.
• Visual acuity and manual dexterity for daily desktop computer use.
• Ability to clearly communicate verbally in English, read, write, see, and hear to perform essential duties.
• Expected to be responsive to customers, engaged in work production, resourceful, flexible, and respectful of others.
• Standard business hours: Monday-Friday, 8 AM to 5 PM.
• Team members will support both administrative teams as well as research personnel in laboratory environments.
• This position is in-person (not remote) located at Arizona State University.

Department Statement

The Research Technology Support team acts as the technical support team within the Knowledge Enterprise at ASU. We strive to support the needs of our users by being a service-first group within the organization. We, as an organization, strive to be more than a simple break/fix support team. Instead, we work to build positive and rewarding relationships through thoughtful and attentive listening, developing comprehensive plans for the remediation of an issue, and following up with users to ensure our solution was the right one for their needs. Through positive customer service experiences, we strive to ensure that everyone we support comes away with the tools, knowledge, and confidence to succeed in their daily work.

Driving Requirement: This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location: Arizona State University

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO: https://www.myworkday.com/asu/d/inst/1$9925/9925$13295.htmld

To be considered, your application must include all of the following attachments: Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (i.e., 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. ASU conducts pre-employment screening, including background checks and verification of credentials. This position is safety/security sensitive and will include a fingerprint check.

To view full description or to apply please click this link: https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/details/IT-Support-Specialist-1_JR113025-4?q=jr113025

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology
• Industries: Higher Education

Note: This description may include information about services or features that are subject to change. Referrals increase your chances of interviewing at ASU. See job posting for more details.