Kennedy Valve-IT Support Specialist Job at McWane India Private Limited in City

Overview

Job Description

Under the general direction of the Controller, the IT Support Specialist serves as an integral member of the Kennedy Valve Accounting team and is primarily responsible for providing technical assistance to Kennedy Valve employees across all departments, ensuring timely resolution of IT issues and support for corporate projects. The role will focus on frontline support while also assisting with infrastructure maintenance and ongoing IT initiatives.

Why Kennedy Valve

Kennedy Valve, a member of the McWane family of companies, is a gray and ductile iron foundry and computerized machining and assembly company. We have been an active community partner in Elmira, New York, for over 125 years. Our core values include Safety, Environment, Leadership, Accountability, Excellence, Trust, Teamwork, and Communication.

Compensation and Benefits

• Competitive Salary $52,924-$65,377
• Prorated vacation for the first year of employment
• Twelve paid Holidays
• Retirement 401k with company match
• Educational Reimbursement after one year
• Competitive Medical Benefits/Cost

Responsibilities

• Respond to IT service requests through the Help Desk, email, phone, and in person
• Troubleshoot and resolve hardware, software, and network issues
• Configure new devices, accounts, and applications
• Assist with network and hardware upgrades and corporate IT support tickets
• Document ticket resolutions and maintain IT knowledge base
• Collaborate with the existing IT staff to support larger projects
• Provide coverage during absences of the primary IT staff

Qualifications

• Associate’s or bachelor’s degree in IT or equivalent experience
• 1–3 years of IT support experience
• Strong troubleshooting skills with Windows/Mac systems, MS Office, and networking
• Excellent communication and customer service skills
• Ability to work independently and as part of a team

Required Traits

• Team Player
• Analytical, factual
• Persistent, focused, dependable
• Very strong attention to detail and accuracy

Physical Requirements

• Ability to tolerate standing, walking, dust, fumes, and noise on occasion
• Physical job analysis can be provided

Compliance and Notices

Kennedy Valve is an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform substance abuse testing. McWane is a Federal VEVRAA contractor and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, age, sexual orientation, veteran or service member status, marital status, citizenship status, disability, or other protected status as required by law.