Overview
US IT Recruiter @ ClifyX | Excel with LinkedIn Recruiter Assessment
Job Title: IT Support Specialist
Work Location: Miami, FL, San Francisco, CA (All onsite). Local candidates encouraged to apply.
Job Description
A “Branch Support (IT Support) Specialist” is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations. The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally.
Branch Support Specialists can be on-site dedicated to a branch location or dispatched to a branch location based on expertise and proximity to the site needing support.
Required Qualifications
- On-site Branch Support Specialists in Metro Campuses will be required to support all buildings within a Metro Campus.
- Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty can substitute for every year of education.
- IT Support experience with a Financial Services or Brokerage Firm preferred.
- Strong organizational skills – the ability to effectively manage multiple tasks simultaneously.
- Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
- Experience with Microsoft Office products and general office computing tools.
- Excellent communication, interpersonal and customer care skills.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently.
Primary Responsibilities
- Troubleshoot, repair, and maintain software applications and infrastructure.
- Escalate from helpdesk for application support including in-house, third-party applications and market data applications.
- Provide support for operating system drivers, software and firmware.
- Provide support to users for home connection and work-from-home setup with firm issued laptop or personal laptop + virtual machine.
- Ensure client policies and procedures are followed, communicated, and adhered to.
- Create and maintain support documentation.
- Interact with other support groups (local and global) within the firm across multiple platforms.
- Record and manage all incidents and requests in ticket-tracking system.
- Proactively inform management of trends, significant problems and expected delays.
- On-call – Participate in rotating schedule providing afterhours and weekend support.
- Take initiative to stay current on technology and participate in training programs.
- Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Symphony, Jive, etc.
Job Details
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Information Technology
- Industries: Staffing and Recruiting
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