ClifyX
Overview US IT Recruiter @ ClifyX | Excel with LinkedIn Recruiter Assessment
Job Title: IT Support Specialist
Work Location: Miami, FL, San Francisco, CA (All onsite). Local candidates encouraged to apply.
Job Description A “Branch Support (IT Support) Specialist” is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations. The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally.
Branch Support Specialists can be on-site dedicated to a branch location or dispatched to a branch location based on expertise and proximity to the site needing support.
Required Qualifications On-site Branch Support Specialists in Metro Campuses will be required to support all buildings within a Metro Campus.
Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty can substitute for every year of education.
IT Support experience with a Financial Services or Brokerage Firm preferred.
Strong organizational skills – the ability to effectively manage multiple tasks simultaneously.
Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
Experience with Microsoft Office products and general office computing tools.
Excellent communication, interpersonal and customer care skills.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently.
Primary Responsibilities Troubleshoot, repair, and maintain software applications and infrastructure.
Escalate from helpdesk for application support including in-house, third-party applications and market data applications.
Provide support for operating system drivers, software and firmware.
Provide support to users for home connection and work-from-home setup with firm issued laptop or personal laptop + virtual machine.
Ensure client policies and procedures are followed, communicated, and adhered to.
Create and maintain support documentation.
Interact with other support groups (local and global) within the firm across multiple platforms.
Record and manage all incidents and requests in ticket-tracking system.
Proactively inform management of trends, significant problems and expected delays.
On-call – Participate in rotating schedule providing afterhours and weekend support.
Take initiative to stay current on technology and participate in training programs.
Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Symphony, Jive, etc.
Job Details Seniority level: Not Applicable
Employment type: Contract
Job function: Information Technology
Industries: Staffing and Recruiting
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Fort Lauderdale, FL
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