IT Support Engineer Job at Solarus Technologies in New York

Overview

This range is provided by Solarus Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Why Work with Solarus Technologies?

At Solarus Technologies, we’re not just looking to fill a seat—we’re looking for the right partnership where both you and the company thrive. We value every team member’s input, welcome diverse opinions, and create a collaborative environment built on trust, respect, and growth.

Here’s what sets us apart:

• Growth & Development: We invest in your learning, certifications, and career goals.
• Make an Impact: Build strong relationships and deliver high-quality IT support that makes a difference.
• Team Culture: Your ideas matter—every voice is heard and valued.
• Work-Life Balance: We respect your time inside and outside of work.
• Stability & Success: Join a growing company with a strong foundation and a bright future.

At Solarus Technologies, you’ll do more than work—you’ll grow, thrive, and be part of a company that truly values people.

We’re seeking an experienced IT professional to join our growing team. This is a client-facing role for someone who thrives in a dynamic MSP environment and is looking to make a real impact.

Responsibilities

• Assess and improve the performance and efficiency of client systems
• Design and conduct server/security audits, system backups, and recovery plans
• Create and maintain up-to-date system documentation and service records
• Ensure in-house systems and client systems are compatible and optimized
• Conduct thorough system testing and facilitate end-user reviews
• Monitor performance and provide regular reporting and analytics
• Train end users on new and modified systems
• Research new technologies and make recommendations based on ROI and business needs
• Perform on-site client visits to install, maintain, and support IT systems and networks
• Review and approve work completed by Help Desk Analysts
• Serve as an escalation point for complex issues

Qualifications

• Proven experience designing, implementing, and supporting IT systems in an MSP environment
• Strong understanding of systems planning, deployment, and software management best practices
• Familiarity with cloud platforms, remote monitoring tools, and ticketing systems
• Excellent communication skills – both technical and user-friendly
• Strong project management and organizational skills
• Self-motivated with excellent analytical and problem-solving abilities
• Ability to work under pressure, prioritize tasks, and adapt to client needs
• Strong client service orientation and the ability to build trust with end users
• Collaborative team player who thrives in a fast-paced environment

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Solarus Technologies by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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