THE HACENS TALENT PTE. LTD. is hiring: IT Support Engineer - L1 in Town of Islip

Overview

Role: IT Support Engineer - Level 1.

Job Type: 1 Year Renewable Contract

Responsibilities

• Support IT Projects
• Assists IT Specialist in daily IT operation tasks.
• Assist in the implementation and rollout of new IT-related projects across the organization.
• Vendor Coordination and Integration: Coordinate with incumbent vendors for mobile, computers, tablets and IT related equipment repair and related services to ensure continuity and compatibility.
• Handling IT Service Requests: Provide IT technical support to end users such as PC hardware & software, MS Windows & Offices, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, Mobile devices, WMS & other in-house applications.
• Documentation: Update the helpdesk on daily incidents, unlock accounts, update tickets on task completed activity.
• Maintain confidentiality and comply with our IT policies.
• Desktop Management and Patch Management: Maintain and operate patch management programs and ability to manage remote computers software for IT Support.
• Web Help Desk: Primary Support for end user support including user onboarding and offboarding.

Minimum Requirements

• At least 1 year Level 1 IT Support with End User experience.
• Minimum ITE/ Diploma in Computer related.
• Team player with initiative to resolve issues.
• Open with 24/7 working environment / shift work