Sr. IT Support Technician Job at Warrior Insurance Network in Chicago

Sr. IT Support Technician role at Warrior Insurance Network

This is an on-site position reporting to the Bedford Park, IL corporate headquarters, Monday-Friday.

We are seeking the ideal candidate to join our team in a Sr. IT Support Technician role. They will perform PC Support, basic systems administration, network security, user account management, wireless network management, documentation, and provide IT-related information and guidance to all users throughout the organization. The Sr. IT Support Technician will resolve trouble tickets related to hardware and software, and will assist with installing, repairing, monitoring and maintaining all PC equipment, including printers and communication equipment.

Responsibilities

• Troubleshoot all desktop/laptop/network/phone issues.
• Maintain an inventory of hardware and software.
• Manage the corporate network including servers and workstations.
• Monitor servers for hardware/software performance issues.
• Plan and coordinate upgrades, patches and new corporate technologies.
• Monitor daily and weekly backups.
• Install and maintain multifunction printers.
• Serve as in-house Microsoft software resource for Microsoft operating systems and applications, including PowerPoint, Outlook, Word, and Excel.
• Lead and delegate the Support Team staff members.

Technical Skills

• Bachelor's Degree and/or Certifications and 4-5 years' experience preferred.
• Advanced IT Service Desk experience required.
• Leadership training or experience is desired.
• Preferred experience with Zendesk Service Desk software and Asset Sonar Inventory Management systems.
• Ability to resolve 2nd-3rd tier support issues.
• Ability to communicate with C-Level staff effectively.
• Desktop deployment and support for Windows 10 desktops/laptops.
• Familiarity with network and endpoint monitoring software.
• Familiarity with backup and recovery tools.
• Familiarity with firewalls, wireless access points and managed switches.
• Phone system and cabling experience.
• Printer management and troubleshooting skills.
• Experience with setting up Microsoft based systems, support mechanisms, and architectures.
• Server support skills for Windows Server 2012+.
• Solid network analysis and troubleshooting skills.
• Exchange Server/Microsoft 365 integration and management.

Non-Technical Skills

• Solid written and verbal communication skills.
• Ability to communicate status of tasks and changes (daily, progress, and milestones).
• Ability to prioritize tasks and manage overall workload.
• Comfortable working in a small, fast-moving environment and willing to take responsibility for deliverables.
• Self-starter able to work with minimal supervision.
• Keen attention to detail and quality of work.
• Effective organization skills, with the ability to work on multiple projects simultaneously.
• Ability to communicate and interact with a diverse group of perspectives.
• Strong customer service orientation.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Insurance