Level 1 Hardware Technician Job at ServicePoint IT in Chicago

Overview

Job Opportunity: Level 1 Hardware Technician - O'Hare International Airport (ORD)

Location: Terminal 5, O'Hare International Airport

Start Date: Late August

Shifts Available: 11:00 AM-7:00 PM, 2:00 PM-10:00 PM, 4:00 PM-12:00 AM, 12:00 AM-8:00 AM

Shift Flexibility Required: Must be willing to rotate across all shifts throughout the year (24/7 Onsite Support)

We are seeking qualified candidates for a Level 1 Hardware Technician (Desktop Support Analyst / Help Desk Tier 3 equivalent) to support CUPPS systems at O'Hare International Airport. This is a hands-on, onsite role requiring strong technical troubleshooting skills and the ability to work in a fast-paced airport environment.

Responsibilities

• Provide Level 1 support for:
• Airline Check-in Reservation LAN Systems
• Airline Kiosks and Departure Gate Equipment
• Gate Tower Hardware and Software
• Log, track, and resolve fault calls; escalate as needed.
• Perform daily inspections and preventive maintenance on core equipment.
• Troubleshoot and repair hardware issues (including wireless handhelds and printers).
• Apply software patches and updates.
• Manage warranty repairs, asset tracking, and consumables.
• Maintain and support kiosk operations (e.g., paper jams, connectivity, calibration, peripheral troubleshooting).
• Coordinate with L3/L4 support teams and site administrators.
• Perform daily data backups and periodic maintenance on workstations, printers, and servers.
• Monitor and replenish spare parts inventory.
• Package and ship defective equipment for warranty repair.

Qualifications

• Must be able to pass a detailed 10-year background check.
• Business casual attire required.
• Parking provided.

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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