Head of Technical Program Management

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interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
Role Overview
As the Head of Technical Program Management (TPM), you will architect and scale the company‐wide program management discipline from the ground up. Your mandate spans the full customer and product lifecycle—pre‑sales solution scoping, product and engineering execution, implementation, post‑implementation AI fine‑tuning, and continuous value realization. Acting as the connective tissue across Product, Engineering, SRE, Security, Customer Success, Implementation,AI Ops, and Go‑to‑Market (GTM) teams, you will ensure every customer promise is delivered on time, at high quality, and with measurable business impact. You will report to the Chief Executive Officer
What Success Looks Like

• World‑Class TPM Playbook Established – Intake, sizing, prioritization, dependency & risk tracking, change management, and post‑mortem disciplines adopted across all functions.
• Cross‑Functional Customer Commitment Governance – 100% of contractual and sales commitments mapped to executable delivery plans with clear owners, milestones, and SLAs.
• SWOT & Escalation Program Operational – Dedicated strike‑team resolves high‑risk or strategic‑account issues, reducing critical escalations by50% within 12months.
• Multi‑Year Reliability & Scalability Program Launched – Platform availability trending from four‑nines toward five‑nines through cloud‑bursting, automated Kubernetes capacity, and resilience engineering.
• Legacy Monolith Retired – Key customers migrated to a horizontally scalable microservices architecture, cutting incident tickets by50%.
• Modern CI/CD Initiative Delivered – Thousands of repos migrated to a unified Git‑based pipeline, shrinking mean time‑to‑production from weeks to hours.
• Board‑Ready Dashboards Live – Real‑time linkage of budget, OKRs, delivery health, and customer impact visible to executives and the Board.
• High‑Impact TPM Team Hired & Performing – Diverse TPM organization executing at a consistently high bar. Key Responsibilities
  

Pillar
What You Will Own
Program Architecture
Design, document, and continuously refine frameworks that turn strategy and sales promises into predictable, high‑quality releases and customer outcomes.
Customer Commitment Governance
Translate every sales or contractual promise into a single source of truth; track progress, surface risk, and drive accountability end‑to‑end—including third‑party dependencies.
Cross‑Functional Orchestration
Sequence and unblock work across Product, Engineering, Design, Security, SRE, AI Ops, Implementation, Customer Success, Marketing, and Sales.
Portfolio & Escalation Management
Stand‑up and lead a specialized "SWOT" program team for strategic accounts, escalations, and high‑risk projects while ensuring best‑practice guidance extends to all customers.
Planning & Capacity Alignment
Facilitate quarterly roadmap and sprint cadences; ensure resources, OKRs, budgets, and headcount stay synchronized and visible.
Risk & Change Management
Anticipate failure modes, craft mitigation plans, and make trade‑offs transparent to executives before they become blockers.
Tools, Dashboards & Automation
Select and implement the tooling stack (e.g., Jira, Aha!, Smartsheet, Zendesk, Looker) that provides real‑time insights, proactive risk alerts, and automated reporting to customers and executives.
Engineering & Delivery Excellence
Embed Agile, Lean, DevOps, and reliability best practices; lead retrospectives and translate insights into updated standards and onboarding.
Stakeholder Communication
Produce concise, executive‑ready updates, customer communications, and decision memos tailored for VP Engineering, GTM leadership, CEO, and Board.
People Leadership
Hire, mentor, and inspire a geographically distributed TPM team; foster a culture of ownership, curiosity, and data‑driven decision‑making.
What You Bring

• 10+years leading complex, multi‑team technical programs in high‑growth SaaS, cloud, AI/ML, or FinTech environments; 3+years building and managing TPM/PMO teams.
• Demonstrated success establishing a TPM function from scratch and achieving company‑wide adoption.
• Deep command of Agile, Lean, OKR, DevOps, and Reliability Engineering frameworks—tailoring process to startup velocity without adding friction.
• Technical fluency in distributed cloud architectures, Kubernetes, CI/CD, observability, security/compliance, and AI/ML platforms; able to influence principal engineers and executives alike.
• Proven track record driving cross‑functional delivery of customer commitments, including third‑party integrations and multi‑team dependencies.
• Executive‑level communication and negotiation skills—skilled at influencing without authority and turning ambiguity into decisive action.
  

Bonus Points:

• Success scaling regulated, data‑intensive AI/ML platforms or financial‑services products.
• Demonstrated impact improving SLOs from 99.99% to 99.999%+ in live production.
• Experience coordinating globally distributed teams (U.S.–India time zones a plus).
• Familiarity with financial‑services compliance, security, and data‑privacy requirements.
  

Why interface.ai

• Real Ownership – Architect the TPM discipline that powers our next stage of growth.
• Mission & Impact – Help community financial institutions deliver faster, safer, more inclusive banking experiences.
• Career Growth – Join a rocket ship backed by top investors with clear paths to VP/C‑suite roles.
• Competitive Package – Market‑leading salary + meaningful equity, comprehensive health benefits, unlimited PTO.
  

The base salary range for this role will be between $200,000 to $220,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, Interface.ai offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: Access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
  

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Technology, Information and Internet

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