This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$250,000.00/yr - $350,000.00/yr
Direct message the job poster from Harnham
Senior Recruitment Consultant (Phoenix) at Harnham
HEAD OF SOLUTIONS ENGINEERING
SAN FRANCISCO, BAY AREA
ONSITE
$250,000 - $350,000 BASE + BENEFITS
COMPANY
This rapidly growing start-up develops AI-powered voice agents that manage sales, appointment scheduling, and customer service calls. Their technology is designed to sound natural and operate 24/7, helping businesses save time and enhance customer interactions. Supporting multiple languages and industries, the company is quickly establishing itself as a leader in automated conversational solutions.
THE ROLE
We’re looking for a Head of Success to lead and scale our customer success, onboarding, and solutions engineering functions. You’ll own the end-to-end customer experience after the deal closes — from onboarding to implementation to long-term adoption. This role is a mix of technical problem-solving, team leadership, and enterprise customer management.
You'll also serve as the voice of the customer internally, helping the product and engineering teams continually improve the platform based on real-world usage.
ROLE RESPONSIBILITIES
- Own onboarding for enterprise customers, guiding setup, integrations, and prompt engineering.
- Lead weekly check-ins and technical workshops with customer project leads and engineering teams.
- Build and iterate on conversational pathways with and for customers to ensure ROI and usability.
- Jump into whatever is needed. Your mission is to make sure customers are successful, always.
- Collaborate cross-functionally with sales, product, and engineering to improve product fit and delivery.
- Spend significant time on customer calls, supporting pre-sales conversations, and providing post-sales technical depth.
- Build and scale the Success team, including hiring customer engineers and support leads.
QUALIFICATIONS
- You bring 7+ years of experience across roles like customer success, solutions engineering, or software development, with at least 3 years spent directly supporting customers in a technical capacity.
- You’ve worked on AI or machine learning products, know how to craft effective prompts, and can apply LLMs to real-world business problems.
- You’re confident working across the stack — whether it's building APIs, fine-tuning prompts, or hooking into third-party platforms.
- You’re customer-obsessed, detail-oriented, and thrive on clearing roadblocks to keep things moving.
- You’re comfortable in fast-moving, ambiguous environments, especially in startups or scaling teams.
- You’re flexible on hours — you know customer needs don’t always fit into a standard 9-to-5.
NICE TO HAVE
- Hands-on experience rolling out enterprise AI or LLM-powered solutions in real customer environments
- Background in leading onboarding, implementation, or solution engineering teams
- Familiarity with voice AI, automation platforms, or systems that blend conversational UX with back-end integrations
If you’re a proven customer and solutions leader who knows how to turn AI into real business value — let's connect!
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Information Technology, Customer Service, and EngineeringIndustries
IT Services and IT Consulting
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Medical insurance
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