KIPP NYC Public Schools
KIPP NYC Information Technology Associate
KIPP NYC Public Schools, New York, New York, us, 10261
Job Description
Position Overview
The KIPP NYC Information Technology Associate (ITA) is an essential full-time hourly role on the Technology Team that provides daily support to KIPP NYC schools. While onsite, the IT Associate will be responsible for resolving end-user technical support requests related to Chromebooks, laptops, desktops, projectors, and software with an emphasis on supporting end-user needs. Additionally, the IT Associate will assist with project implementation such as new staff onboarding, school start-up, new equipment preparation as needed. The KIPP NYC Technology team is committed to delivering a high level of customer service, working collaboratively with stakeholders to solve problems and capture new opportunities, and engaging in professional development for self-development.
General Duties and Responsibilities:
Support KIPP NYC sites according to both immediate and planned technology needs
Work directly with the School Staff and the Regional Tech Team to identify, prioritize and resolve technology issues impacting staff and/or student work systems including, but not limited to:
ChromeOS
Windows
Apple OS/iOS
Network connectivity
User account management and authentication
Software installation, access, configuration and use
Printing
Hardware (Chromebook, laptop, document cameras, projectors, speakers)
Telephony
Diagnostic systems
Track all end-user help desk needs in ticketing system; maintains accurate time spent, notes and other documentation in ticketing system
Resolve issues within SLA limits
Travel to school sites during week to complete support work, interact with staff, and perform routine maintenance, as well as ability to work outside of typical school hours and weekend assignments on occasion.
Coordinate with third-party vendors for warranty, repairs and installations
Schedule courier service, shipping and equipment delivery as needed
Manage and track physical inventory of tech equipment at school and office sites
Initiates and supports various projects such as school year transition work, school start up, and staff PD
Qualifications: Qualifications
High School Diploma required. Current college/graduate students are encouraged to apply.
One or more years of working in technology support. Familiarity with web languages, scripting and process automation, system administration, and hands-on computer hardware repair, preferred
Proven experience providing excellent customer service and support for end user technology needs
Outstanding written and oral communication skills and the ability to work with various stakeholders
Spanish or French speaking, a plus
Demonstrated passion for the mission of KIPP NYC and commitment to the character traits we value: Zest, grit, self-control, hope, love, social intelligence, gratitude, and a sense of humor.
Strong interpersonal skills, with the ability to develop productive working relationships with multiple stakeholders across the organization
Meticulous attention to detail with an ability to produce high quality work in a dynamic, fast-paced environment
Ability to shift priorities, multi-task and prioritize with a high volume of matters
Ability to exercise discretion and judgment with the handling of highly sensitive and confidential information
Additional Information
Compensation & Benefits:
KIPP NYC offers a competitive hourly rate of $25-$35 per hour for this role.
KIPP NYC offers a generous benefits package including medical, dental and vision coverages. Other benefits include retirement plan, flexible spending accounts, life insurance and supplemental benefits offerings.
This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee.
This role is based in NYC and will require travel to our schools. If you relocate outside of a commutable distance or out of the state of NY, your employment will be subject to review, which may include separation from KIPP NYC. It is important that you notify HR if you move or have plans to relocate.
KIPP NYC LLC does not offer visa sponsorship or work authorization.
KIPP NYC LLC is an anti-racist organization that believes in the importance of being diverse, equitable, and inclusive. We are committed to creating a welcoming environment that includes employees with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving students and families throughout New York City. BIPOC, women, gender expansive, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
KIPP NYC LLC is an Equal Opportunity Employer. KIPP NYC LLC is committed to the principles of equal employment opportunity for all employees and applicants for employment.
Compensation: $25-$25
Position Overview
The KIPP NYC Information Technology Associate (ITA) is an essential full-time hourly role on the Technology Team that provides daily support to KIPP NYC schools. While onsite, the IT Associate will be responsible for resolving end-user technical support requests related to Chromebooks, laptops, desktops, projectors, and software with an emphasis on supporting end-user needs. Additionally, the IT Associate will assist with project implementation such as new staff onboarding, school start-up, new equipment preparation as needed. The KIPP NYC Technology team is committed to delivering a high level of customer service, working collaboratively with stakeholders to solve problems and capture new opportunities, and engaging in professional development for self-development.
General Duties and Responsibilities:
Support KIPP NYC sites according to both immediate and planned technology needs
Work directly with the School Staff and the Regional Tech Team to identify, prioritize and resolve technology issues impacting staff and/or student work systems including, but not limited to:
ChromeOS
Windows
Apple OS/iOS
Network connectivity
User account management and authentication
Software installation, access, configuration and use
Printing
Hardware (Chromebook, laptop, document cameras, projectors, speakers)
Telephony
Diagnostic systems
Track all end-user help desk needs in ticketing system; maintains accurate time spent, notes and other documentation in ticketing system
Resolve issues within SLA limits
Travel to school sites during week to complete support work, interact with staff, and perform routine maintenance, as well as ability to work outside of typical school hours and weekend assignments on occasion.
Coordinate with third-party vendors for warranty, repairs and installations
Schedule courier service, shipping and equipment delivery as needed
Manage and track physical inventory of tech equipment at school and office sites
Initiates and supports various projects such as school year transition work, school start up, and staff PD
Qualifications: Qualifications
High School Diploma required. Current college/graduate students are encouraged to apply.
One or more years of working in technology support. Familiarity with web languages, scripting and process automation, system administration, and hands-on computer hardware repair, preferred
Proven experience providing excellent customer service and support for end user technology needs
Outstanding written and oral communication skills and the ability to work with various stakeholders
Spanish or French speaking, a plus
Demonstrated passion for the mission of KIPP NYC and commitment to the character traits we value: Zest, grit, self-control, hope, love, social intelligence, gratitude, and a sense of humor.
Strong interpersonal skills, with the ability to develop productive working relationships with multiple stakeholders across the organization
Meticulous attention to detail with an ability to produce high quality work in a dynamic, fast-paced environment
Ability to shift priorities, multi-task and prioritize with a high volume of matters
Ability to exercise discretion and judgment with the handling of highly sensitive and confidential information
Additional Information
Compensation & Benefits:
KIPP NYC offers a competitive hourly rate of $25-$35 per hour for this role.
KIPP NYC offers a generous benefits package including medical, dental and vision coverages. Other benefits include retirement plan, flexible spending accounts, life insurance and supplemental benefits offerings.
This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee.
This role is based in NYC and will require travel to our schools. If you relocate outside of a commutable distance or out of the state of NY, your employment will be subject to review, which may include separation from KIPP NYC. It is important that you notify HR if you move or have plans to relocate.
KIPP NYC LLC does not offer visa sponsorship or work authorization.
KIPP NYC LLC is an anti-racist organization that believes in the importance of being diverse, equitable, and inclusive. We are committed to creating a welcoming environment that includes employees with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving students and families throughout New York City. BIPOC, women, gender expansive, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
KIPP NYC LLC is an Equal Opportunity Employer. KIPP NYC LLC is committed to the principles of equal employment opportunity for all employees and applicants for employment.
Compensation: $25-$25