Con Edison
Required Education/Experience
Master's Degree Information Technology, Computer Science, or Engineering and A minimum of 3 years of IT experience or
Bachelor's Degree Information Technology, Computer Science, or Engineering and A minimum of 5 years of IT experience or
Associate's Degree Information Technology, Computer Science, or Engineering and A minimum of 7 years of IT experience or
High School Diploma/GED and A minimum of 10 years of IT experience
Relevant Work Experience
Solid understanding of core GCP concepts, including setting up projects, understanding billing, and IAM (Identity & Access Management), with hands-on experience in roles, service accounts, and least-privilege design, required.
Familiarity with Infrastructure as Code (IaC) using tools such as Terraform or Deployment Manager to enable scalable and automated deployments, required.
Experience with Monitoring and Logging, including configuring dashboards, alerts, and incident response processes to ensure system reliability, required.
Proven expertise in implementing Google CCaaS and CCAI platforms, with hands-on experience in configuring, deploying and optimizing these technologies, required.
Familiarity with the Google Cloud platform ecosystem, including Compute Engine, Cloud Functions, Pub/Sub, Cloud Storage, and apply cyber security best practices, required.
Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and omnichannel capabilities, required.
Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required.
Experienced in designing RESTful APIs and integrating with third-party services using modern architectures (microservices, event-driven design, etc.), required.
Practical knowledge of privacy frameworks and implementation of role-based access control, encryption, and data governance, required.
Demonstrated ability to lead cross-functional teams on complex technical projects from concept through delivery, required.
Ability to explain technical concepts to stakeholders and translate business needs into successful technical outcomes, required.
Experience with AI/ML frameworks and natural language processing platforms is preferred.
Skills and Abilities
Ability to build strong customer relationships
Excellent collaboration and team building skills
Well organized, detail oriented and flexible to handle multiple assignments
Licenses and Certifications
Driver's License Required
Other: Google Cloud certifications such as Professional Cloud Architect, Professional Collaboration Engineer, or relevant specializations. Preferred
Physical Demands
Ability to push, pull, and lift up to 40 pounds
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Ability to stoop, bend, reach, and kneel throughout the workday
Ability to read small print and symbols
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com
Master's Degree Information Technology, Computer Science, or Engineering and A minimum of 3 years of IT experience or
Bachelor's Degree Information Technology, Computer Science, or Engineering and A minimum of 5 years of IT experience or
Associate's Degree Information Technology, Computer Science, or Engineering and A minimum of 7 years of IT experience or
High School Diploma/GED and A minimum of 10 years of IT experience
Relevant Work Experience
Solid understanding of core GCP concepts, including setting up projects, understanding billing, and IAM (Identity & Access Management), with hands-on experience in roles, service accounts, and least-privilege design, required.
Familiarity with Infrastructure as Code (IaC) using tools such as Terraform or Deployment Manager to enable scalable and automated deployments, required.
Experience with Monitoring and Logging, including configuring dashboards, alerts, and incident response processes to ensure system reliability, required.
Proven expertise in implementing Google CCaaS and CCAI platforms, with hands-on experience in configuring, deploying and optimizing these technologies, required.
Familiarity with the Google Cloud platform ecosystem, including Compute Engine, Cloud Functions, Pub/Sub, Cloud Storage, and apply cyber security best practices, required.
Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and omnichannel capabilities, required.
Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required.
Experienced in designing RESTful APIs and integrating with third-party services using modern architectures (microservices, event-driven design, etc.), required.
Practical knowledge of privacy frameworks and implementation of role-based access control, encryption, and data governance, required.
Demonstrated ability to lead cross-functional teams on complex technical projects from concept through delivery, required.
Ability to explain technical concepts to stakeholders and translate business needs into successful technical outcomes, required.
Experience with AI/ML frameworks and natural language processing platforms is preferred.
Skills and Abilities
Ability to build strong customer relationships
Excellent collaboration and team building skills
Well organized, detail oriented and flexible to handle multiple assignments
Licenses and Certifications
Driver's License Required
Other: Google Cloud certifications such as Professional Cloud Architect, Professional Collaboration Engineer, or relevant specializations. Preferred
Physical Demands
Ability to push, pull, and lift up to 40 pounds
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Ability to stoop, bend, reach, and kneel throughout the workday
Ability to read small print and symbols
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com