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Job DescriptionJob DescriptionDescription:
. Are you a powerhouse leader who knows how to drive performance, lead high-performing teams, and deliver an unbeatable customer experience?
Preston Nissan
is seeking a
Fixed Operations Manager
to take our
Service AND Parts Departments
to the next level. This is your opportunity to join one of the most respected and growing dealership groups on the East Coast!
WHAT YOU’LL BE IN CHARGE OF:
As our Fixed Operations Manager, you’ll oversee all aspects of
Service and Parts Operations . Your mission: streamline processes, lead and develop staff, maximize profitability, and ensure we exceed customer expectations every single day.
Key Responsibilities
Lead and manage the daily operations of the
Service Drive, Shop, and Parts Department
Supervise and develop a team of
service advisors, technicians, parts counter staff, and inventory specialists
Ensure proper
parts inventory control , including ordering, stocking, returns, and shrink reduction
Optimize
parts-to-service workflow
for maximum technician efficiency and shop throughput
Oversee
repair order accuracy, technician dispatching , and
shop productivity
Monitor and improve
key performance indicators (ELR, CSI, gross profit, absorption, CP/Retail labor hours, etc.)
Maintain high levels of
customer satisfaction
by ensuring timely service, accurate communication, and top-tier follow-up
Drive
retail and wholesale parts sales , and develop internal and external parts growth strategies
Ensure
warranty compliance , proper documentation, and accurate claim submissions
Collaborate with dealership leadership to
develop monthly forecasts, budgets, and marketing strategies
Enforce safety protocols, compliance standards, and cleanliness in both departments
Implement training programs to continually
raise the bar on performance and professionalism
across the team
Benefits
Aggressive compensation package.
Medical, dental, and vision insurance.
401(K) retirement plan which includes a company match.
A generous PTO program that includes a paid day off for your birthday!
Employee discounts on vehicle purchases and services.
Ongoing training and development programs.
Opportunities for career advancement and professional growth.
About Us
The Preston Automotive Group has been selling and servicing vehicles across Delmarva since 1975. Our group has grown to 11 different brands in 15 cities. From Baltimore, MD to Keller, VA to Aberdeen, MD we have opportunities across all departments as we continue to grow our group! We are proud of our family-oriented culture, and we are active members in the communities we serve. We believe that what truly separates us from other employers is our commitment to grow our employees. We are proud to consistently promote from within and offer a variety of leadership trainings to help our employees succeed.
Requirements:
Experience & Background
Minimum 3–5 years of management experience
in a dealership setting (Fixed Ops, Service Manager, or Parts Manager roles)
Proven track record of successfully managing both
Service AND Parts
departments
Strong understanding of
dealership operations , including service drive processes, technician efficiency, and parts logistics
Demonstrated ability to achieve and exceed
financial targets
(ELR, absorption, gross profit, CSI, etc.)
Technical Skills
Solid working knowledge of
CDK (Dealer Management System)
–
CDK experience is a huge plus
Proficiency in analyzing and managing
KPIs, forecasting, budgeting , and departmental reporting
Ability to manage
parts inventory , ordering systems, warranty claims, and return processes
Familiarity with OEM warranty procedures and compliance standards
Leadership & Management
Strong leadership skills with the ability to
motivate, coach, and develop service and parts staff
Excellent communication and conflict-resolution skills
Experience implementing
process improvements , workflow optimization, and customer service strategies
Comfortable leading meetings, presenting performance reviews, and developing action plans
Customer Service Focus
A passion for delivering top-tier
customer satisfaction
in both service and parts environments
Ability to resolve escalated customer concerns professionally and effectively
Other Requirements
Valid driver's license and clean driving record
Ability to pass pre-employment screening (background, MVR, and drug screening)
Availability to work full-time with some flexibility around hours to meet department needs
High school diploma or GED required;
Associate or Bachelor’s degree
in Business or Automotive Management is a plus
. Are you a powerhouse leader who knows how to drive performance, lead high-performing teams, and deliver an unbeatable customer experience?
Preston Nissan
is seeking a
Fixed Operations Manager
to take our
Service AND Parts Departments
to the next level. This is your opportunity to join one of the most respected and growing dealership groups on the East Coast!
WHAT YOU’LL BE IN CHARGE OF:
As our Fixed Operations Manager, you’ll oversee all aspects of
Service and Parts Operations . Your mission: streamline processes, lead and develop staff, maximize profitability, and ensure we exceed customer expectations every single day.
Key Responsibilities
Lead and manage the daily operations of the
Service Drive, Shop, and Parts Department
Supervise and develop a team of
service advisors, technicians, parts counter staff, and inventory specialists
Ensure proper
parts inventory control , including ordering, stocking, returns, and shrink reduction
Optimize
parts-to-service workflow
for maximum technician efficiency and shop throughput
Oversee
repair order accuracy, technician dispatching , and
shop productivity
Monitor and improve
key performance indicators (ELR, CSI, gross profit, absorption, CP/Retail labor hours, etc.)
Maintain high levels of
customer satisfaction
by ensuring timely service, accurate communication, and top-tier follow-up
Drive
retail and wholesale parts sales , and develop internal and external parts growth strategies
Ensure
warranty compliance , proper documentation, and accurate claim submissions
Collaborate with dealership leadership to
develop monthly forecasts, budgets, and marketing strategies
Enforce safety protocols, compliance standards, and cleanliness in both departments
Implement training programs to continually
raise the bar on performance and professionalism
across the team
Benefits
Aggressive compensation package.
Medical, dental, and vision insurance.
401(K) retirement plan which includes a company match.
A generous PTO program that includes a paid day off for your birthday!
Employee discounts on vehicle purchases and services.
Ongoing training and development programs.
Opportunities for career advancement and professional growth.
About Us
The Preston Automotive Group has been selling and servicing vehicles across Delmarva since 1975. Our group has grown to 11 different brands in 15 cities. From Baltimore, MD to Keller, VA to Aberdeen, MD we have opportunities across all departments as we continue to grow our group! We are proud of our family-oriented culture, and we are active members in the communities we serve. We believe that what truly separates us from other employers is our commitment to grow our employees. We are proud to consistently promote from within and offer a variety of leadership trainings to help our employees succeed.
Requirements:
Experience & Background
Minimum 3–5 years of management experience
in a dealership setting (Fixed Ops, Service Manager, or Parts Manager roles)
Proven track record of successfully managing both
Service AND Parts
departments
Strong understanding of
dealership operations , including service drive processes, technician efficiency, and parts logistics
Demonstrated ability to achieve and exceed
financial targets
(ELR, absorption, gross profit, CSI, etc.)
Technical Skills
Solid working knowledge of
CDK (Dealer Management System)
–
CDK experience is a huge plus
Proficiency in analyzing and managing
KPIs, forecasting, budgeting , and departmental reporting
Ability to manage
parts inventory , ordering systems, warranty claims, and return processes
Familiarity with OEM warranty procedures and compliance standards
Leadership & Management
Strong leadership skills with the ability to
motivate, coach, and develop service and parts staff
Excellent communication and conflict-resolution skills
Experience implementing
process improvements , workflow optimization, and customer service strategies
Comfortable leading meetings, presenting performance reviews, and developing action plans
Customer Service Focus
A passion for delivering top-tier
customer satisfaction
in both service and parts environments
Ability to resolve escalated customer concerns professionally and effectively
Other Requirements
Valid driver's license and clean driving record
Ability to pass pre-employment screening (background, MVR, and drug screening)
Availability to work full-time with some flexibility around hours to meet department needs
High school diploma or GED required;
Associate or Bachelor’s degree
in Business or Automotive Management is a plus