Job Description
PURPOSE AND PERFORMANCE GOALS
Assures the guest rooms exceed brand standards for cleanliness and orderliness, and that the housekeeping staff exceeds brand standards for friendliness and helpfulness to the guest.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Cleans/maintains the cleanliness of guest rooms. The essential duties and responsibilities for this position include the following (other duties may be assigned):
- Sorts, counts, folds, marks, or carries linens.
- Makes beds and changes linens in guest rooms.
- Cleans bathroom and replaces terry.
- Replenishes supplies such as drinking glasses and writing supplies.
- Straightens furniture.
- Sweeps, scrubs, and polishes floor.
- Dusts furniture, vacuums floors.
- Spot cleans walls and woodwork.
- Washes windows, door panels, and sills.
- Empties wastebaskets, and empties and cleans ashtrays.
- Replenishes bathroom supplies.
- Cleans a standard of 11 rooms per day.
- Reports maintenance deficiencies.
- Transfers item left in rooms to lost and found, and documents the finding of the item
SUPERVISORY RESPONSIBILITIES - Not applicable
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High School Diploma or GED. No experience required.
LANGUAGE SKILLS
Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.
MATHEMATICAL SKILLS - Not applicable
REASONING ABILITY
Must be able to make appropriate judgments regarding the process of cleaning guest rooms.
CERTIFICATES, LICENSES, REGISTRATIONS - Not applicable
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to push/pull/lift up to 50 pounds. Job frequently requires standing, walking, kneeling, crouching. Must be able to effectively clean guest rooms.
HOURS
Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.
**The Facilities Group National is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
***Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group National to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group National also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team at 813-425-1985.
