IT & CAD Systems Administrator

Description

We are seeking a versatile and technically skilled IT & CAD Systems Administrator to support both general IT infrastructure and specialized CAD environments. This hybrid role is ideal for a proactive problem-solver who thrives in a collaborative, engineering-focused environment. The successful candidate will provide end-user technical support, manage IT systems, and administer CAD platforms including Autodesk software. In addition to technical expertise, we value strong interpersonal skills, a passion for innovation, and the ability to lead cross-functional initiatives.

Key Responsibilities:

IT Support & Systems Administration

• Provide first-line technical support for hardware, software, and network issues across Windows, macOS, and mobile platforms.
• Install, configure, and maintain computer systems, software applications, and peripheral devices.
• Manage user accounts, permissions, and access controls in Active Directory, Microsoft 365, and other enterprise systems.
• Maintain IT asset inventory and ensure compliance with IT policies and security protocols.
• Support video conferencing tools, printers, and other office technology.
• Troubleshoot complex network-based loading issues with confidence and efficiency.
• Manage and maintain virtualized server environments.

CAD Administration & Technical Support

• Administer Autodesk Vault environments, including configuration, deployment, and data migration.
• Support Autodesk platforms such as AutoCAD, Inventor, Factory Design, ReCap, Vault, Civil 3D, and Revit.
• Collaborate with IT and engineering teams to ensure seamless integration of CAD tools with enterprise systems.
• Manage large data sets and support Leica scanner data transfer/conversion and software workflows.

Workflow Optimization & Automation

• Identify and implement automation opportunities using scripts, LISP routines, or APIs to streamline CAD and IT workflows.
• Evaluate and recommend new tools and technologies to support company growth and digital transformation.
• Document technical procedures and maintain internal knowledge bases for both IT and CAD systems.

Collaboration & Leadership

• Interface with third-party vendors and support teams to resolve issues and lead technical projects.
• Work closely with engineers and design professionals, demonstrating a genuine enthusiasm for supporting their success.
• Communicate clearly and effectively across departments, fostering a culture of continuous improvement and knowledge sharing.

Requirements

Required:

• Associate or bachelors degree in information technology, Engineering Technology, or a related field.
• 3+ years of experience in IT support and/or CAD administration.
• Proficiency with Windows and macOS, Active Directory, Microsoft 365, and remote desktop tools.
• Experience with Autodesk software platforms and data management tools like Autodesk Vault.
• Strong troubleshooting, communication, and organizational skills.

Preferred:

• Certifications such as CompTIA A+, Network+, or Autodesk Certified Professional.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk) and mobile device management (MDM).
• Familiarity with CAD/BIM workflows, version control, and digital delivery processes.
• Experience with ERP systems such as IFS.
• Demonstrated ability to lead projects and manage vendor relationships.