The Rockefeller Foundation
Director, Business Process & Systems Innovation
The Rockefeller Foundation, New York, New York, us, 10261
Overview
Director, Business Process & Systems Innovation
— The Rockefeller Foundation. The Director of Business Process & Systems Innovation supports the development and continuous improvement of the core systems that enable The Rockefeller Foundation’s philanthropy. Anchored in RockForce — our Salesforce-based platform for grantmaking, contracts, donations, and program-related investments (PRIs) — this role shapes processes, data practices, and user experience to ensure the platform adapts to the Foundation’s evolving needs. Positioned at the intersection of mission strategy, operations, and technology, the Director ensures RockForce aligns with organizational priorities and anticipates how philanthropy will be practiced 5–10 years from now. Reporting to the VP, Operations & Organizational Insights, IT, and business units across the Foundation, the Director translates strategic direction into practical solutions that improve efficiency, strengthen data insights, and enhance the user experience. The Director identifies opportunities to apply emerging tools such as AI, automation, and advanced analytics. By championing a culture of curiosity, learning, and adoption, this role transforms systems into enablers of bold action and enterprise-wide effectiveness. Pay Range : $183,380 - $214,245. This represents the Foundation’s present low and high ends of the pay range for this position. Actual pay will vary based on experience and other factors. Work Schedule : Hybrid work schedule; in the office on Mondays, Tuesdays, Wednesdays, and Thursdays. Responsibilities
Translate organizational priorities into system requirements and enhancements in partnership with the VP, Operations & Organizational Insights, IT, and Salesforce administrators. Serve as day-to-day business owner for RockForce, ensuring updates, workflows, and features support staff needs and align with established strategy. Manage the enhancement pipeline, balancing user feedback, system capabilities, and organizational priorities. Identify and evaluate emerging tools and technologies — including automation, reporting, and analytics — that can strengthen system performance and business processes. Establish and monitor clear metrics to track system performance, user adoption, and business impact, and recommend adjustments as needed. Governance, Data Practices & Interoperability
Support governance frameworks that ensure scalability, security, and reliability of RockForce and related systems, in partnership with IT. Lead enterprise data and system integration efforts, aligning RockForce, RFCC, Salesforce, ERP, document management, and knowledge systems to enable interoperability and streamlined workflows. Own and maintain the Foundation-wide data taxonomy with IT, Operations, and Program Strategy. Partner with IT to establish and enforce data standards and integration protocols that uphold enterprise data strategies. Advance long-term data practices — including preservation, migration, and readiness for advanced analytics — with IT and Knowledge Management. Monitor data quality and system performance, escalating issues and recommending improvements as needed. User Experience, Adoption & Change Enablement
Translate staff needs into intuitive workflows and process improvements that enhance adoption and impact. Collaborate with IT to anticipate and resolve system challenges, coordinate testing, and implement solutions that continuously improve business processes. Ensure RockForce provides robust analytics and reporting that are intuitive and accessible for self-service insights. Lead change management and communication for enhancements, ensuring transparency and user engagement. Develop accessible training materials and guides in partnership with Organizational Learning & Development. Education, Experience & Skills
Generally 10+ years of experience in business systems, enterprise platforms, or operations technology, ideally within philanthropic or nonprofit organizations. Bachelor’s degree; advanced degree in Business, Information Systems, Nonprofit Management, or related field preferred. Expertise in leading Salesforce-based systems with success managing cross-departmental system implementations and ongoing improvements. Experience with ERP systems and their integration with Salesforce or similar platforms. Strong data practices and business process design skills; ability to translate needs into functional solutions. Proficiency with product management tools like Jira to translate needs into actionable tickets and track delivery. Prior experience in grantmaking institutions is strongly preferred; understanding of the philanthropic funding lifecycle is a plus. Excellent communication, change management, and training leadership for diverse user groups. Collaborative, problem-solving orientation with commitment to continuous improvement. Salesforce certification strongly preferred. Qualifications & Competencies
Balances Stakeholders Develops Talent Directs Work Manages Complexity Values Differences About The Rockefeller Foundation
The Rockefeller Foundation is a pioneering philanthropy focused on advancing human opportunity and reversing the climate crisis by transforming systems in food, health, energy, and finance. We work through collaborative partnerships at the frontiers of science, technology, and innovation. For more information, sign up for our newsletter at http://rockefellerfoundation.org and follow us on X @RockefellerFdn. The Foundation offers a comprehensive benefits package and is committed to equal employment opportunity. Job Details
Seniority level: Director Employment type: Full-time Job function: Management Industries: Non-profit Organizations We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Director, Business Process & Systems Innovation
— The Rockefeller Foundation. The Director of Business Process & Systems Innovation supports the development and continuous improvement of the core systems that enable The Rockefeller Foundation’s philanthropy. Anchored in RockForce — our Salesforce-based platform for grantmaking, contracts, donations, and program-related investments (PRIs) — this role shapes processes, data practices, and user experience to ensure the platform adapts to the Foundation’s evolving needs. Positioned at the intersection of mission strategy, operations, and technology, the Director ensures RockForce aligns with organizational priorities and anticipates how philanthropy will be practiced 5–10 years from now. Reporting to the VP, Operations & Organizational Insights, IT, and business units across the Foundation, the Director translates strategic direction into practical solutions that improve efficiency, strengthen data insights, and enhance the user experience. The Director identifies opportunities to apply emerging tools such as AI, automation, and advanced analytics. By championing a culture of curiosity, learning, and adoption, this role transforms systems into enablers of bold action and enterprise-wide effectiveness. Pay Range : $183,380 - $214,245. This represents the Foundation’s present low and high ends of the pay range for this position. Actual pay will vary based on experience and other factors. Work Schedule : Hybrid work schedule; in the office on Mondays, Tuesdays, Wednesdays, and Thursdays. Responsibilities
Translate organizational priorities into system requirements and enhancements in partnership with the VP, Operations & Organizational Insights, IT, and Salesforce administrators. Serve as day-to-day business owner for RockForce, ensuring updates, workflows, and features support staff needs and align with established strategy. Manage the enhancement pipeline, balancing user feedback, system capabilities, and organizational priorities. Identify and evaluate emerging tools and technologies — including automation, reporting, and analytics — that can strengthen system performance and business processes. Establish and monitor clear metrics to track system performance, user adoption, and business impact, and recommend adjustments as needed. Governance, Data Practices & Interoperability
Support governance frameworks that ensure scalability, security, and reliability of RockForce and related systems, in partnership with IT. Lead enterprise data and system integration efforts, aligning RockForce, RFCC, Salesforce, ERP, document management, and knowledge systems to enable interoperability and streamlined workflows. Own and maintain the Foundation-wide data taxonomy with IT, Operations, and Program Strategy. Partner with IT to establish and enforce data standards and integration protocols that uphold enterprise data strategies. Advance long-term data practices — including preservation, migration, and readiness for advanced analytics — with IT and Knowledge Management. Monitor data quality and system performance, escalating issues and recommending improvements as needed. User Experience, Adoption & Change Enablement
Translate staff needs into intuitive workflows and process improvements that enhance adoption and impact. Collaborate with IT to anticipate and resolve system challenges, coordinate testing, and implement solutions that continuously improve business processes. Ensure RockForce provides robust analytics and reporting that are intuitive and accessible for self-service insights. Lead change management and communication for enhancements, ensuring transparency and user engagement. Develop accessible training materials and guides in partnership with Organizational Learning & Development. Education, Experience & Skills
Generally 10+ years of experience in business systems, enterprise platforms, or operations technology, ideally within philanthropic or nonprofit organizations. Bachelor’s degree; advanced degree in Business, Information Systems, Nonprofit Management, or related field preferred. Expertise in leading Salesforce-based systems with success managing cross-departmental system implementations and ongoing improvements. Experience with ERP systems and their integration with Salesforce or similar platforms. Strong data practices and business process design skills; ability to translate needs into functional solutions. Proficiency with product management tools like Jira to translate needs into actionable tickets and track delivery. Prior experience in grantmaking institutions is strongly preferred; understanding of the philanthropic funding lifecycle is a plus. Excellent communication, change management, and training leadership for diverse user groups. Collaborative, problem-solving orientation with commitment to continuous improvement. Salesforce certification strongly preferred. Qualifications & Competencies
Balances Stakeholders Develops Talent Directs Work Manages Complexity Values Differences About The Rockefeller Foundation
The Rockefeller Foundation is a pioneering philanthropy focused on advancing human opportunity and reversing the climate crisis by transforming systems in food, health, energy, and finance. We work through collaborative partnerships at the frontiers of science, technology, and innovation. For more information, sign up for our newsletter at http://rockefellerfoundation.org and follow us on X @RockefellerFdn. The Foundation offers a comprehensive benefits package and is committed to equal employment opportunity. Job Details
Seniority level: Director Employment type: Full-time Job function: Management Industries: Non-profit Organizations We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr