Lawrence Partnership
Senior Vice President, Chief Operating Officer
Lawrence Partnership, Methuen, Massachusetts, us, 01844
Senior Vice President, Chief Operating Officer
Job Category:
Executive
Requisition Number:
SENIO004409
Apply now
Posted: September 29, 2025
Full-Time
On-site
Locations Showing 1 location
Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a Senior Vice President, Chief Operating Officer. The SVP, Chief Operating Officer (COO) serves as a key member of the Executive Leadership Team, responsible for executing the operational strategy and ensuring alignment between business and clinical objectives across all service sites. The COO oversees daily operations of the health center—including primary care sites, mobile units, school-based health centers, and shelter programs as well as Health Information Management (HIM), Call Center and Referrals to support all practice sites—while supporting the delivery of high-quality, efficient, and patient-centered care.
The COO works in close partnership with the CFO, CMO and CNO to ensure financial sustainability and operational systems support clinical excellence, access, and safety. This role is critical to the success of the health center’s mission and strategic goals.
Responsibilities
Lead day-to-day execution of strategic priorities across all clinical and administrative sites.
Ensure operational efficiency in patient flow, scheduling, access to care, billing accuracy, and continuity of care.
Oversee patient-facing functions: registration, scheduling, call center, front desk operations, medical records, and referrals.
Implement and enhance performance dashboards, standard workflows and policies across sites to ensure consistency, financial accuracy, and patient satisfaction.
Manage facilities, equipment, leases, capital projects, and environment of care standards.
Supervise Operations Directors, Scheduling teams, Patient Service Representatives, Call Center, Referrals, HIM, and support services staff.
Collaborates with HR on Facilities, Security, EOC, safety, compliance and environmental standards.
Serve as a strategic partner to the CEO and Executive Team, contributing to long-term planning and organizational sustainability.
Embrace innovation and anticipate changes in the healthcare system to ensure the health center remains stable, robust, and responsive.
Foster cross-functional collaboration across departments and clinical teams.
Lead large-scale initiatives and drive continuous improvement using LEAN and process improvement principles.
Ensure regulatory compliance and risk management across operations.
Qualifications
Minimum 7–10 years of progressive leadership experience in healthcare operations preferably in ambulatory or community health settings.
Demonstrated success managing multi-site operations and large frontline teams.
Experience in capitated and value-based care models highly desirable.
Education
Master’s degree in Healthcare Administration, Public Health, Business Administration, or related field (MBA, MPH, MHA).
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.
Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Executive
Requisition Number:
SENIO004409
Apply now
Posted: September 29, 2025
Full-Time
On-site
Locations Showing 1 location
Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a Senior Vice President, Chief Operating Officer. The SVP, Chief Operating Officer (COO) serves as a key member of the Executive Leadership Team, responsible for executing the operational strategy and ensuring alignment between business and clinical objectives across all service sites. The COO oversees daily operations of the health center—including primary care sites, mobile units, school-based health centers, and shelter programs as well as Health Information Management (HIM), Call Center and Referrals to support all practice sites—while supporting the delivery of high-quality, efficient, and patient-centered care.
The COO works in close partnership with the CFO, CMO and CNO to ensure financial sustainability and operational systems support clinical excellence, access, and safety. This role is critical to the success of the health center’s mission and strategic goals.
Responsibilities
Lead day-to-day execution of strategic priorities across all clinical and administrative sites.
Ensure operational efficiency in patient flow, scheduling, access to care, billing accuracy, and continuity of care.
Oversee patient-facing functions: registration, scheduling, call center, front desk operations, medical records, and referrals.
Implement and enhance performance dashboards, standard workflows and policies across sites to ensure consistency, financial accuracy, and patient satisfaction.
Manage facilities, equipment, leases, capital projects, and environment of care standards.
Supervise Operations Directors, Scheduling teams, Patient Service Representatives, Call Center, Referrals, HIM, and support services staff.
Collaborates with HR on Facilities, Security, EOC, safety, compliance and environmental standards.
Serve as a strategic partner to the CEO and Executive Team, contributing to long-term planning and organizational sustainability.
Embrace innovation and anticipate changes in the healthcare system to ensure the health center remains stable, robust, and responsive.
Foster cross-functional collaboration across departments and clinical teams.
Lead large-scale initiatives and drive continuous improvement using LEAN and process improvement principles.
Ensure regulatory compliance and risk management across operations.
Qualifications
Minimum 7–10 years of progressive leadership experience in healthcare operations preferably in ambulatory or community health settings.
Demonstrated success managing multi-site operations and large frontline teams.
Experience in capitated and value-based care models highly desirable.
Education
Master’s degree in Healthcare Administration, Public Health, Business Administration, or related field (MBA, MPH, MHA).
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.
Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr