Commonwealth of Massachusetts
Managing Director - Operations
Commonwealth of Massachusetts, Boston, Massachusetts, us, 02298
Overview
The Committee for Public Counsel Services, the public defender agency of Massachusetts, is seeking applicants for a Managing Director – Operations to support the work of the Public Defender Division. The Managing Director – Operations will support the Deputy Chief Counsel in managing operations and strategic initiatives throughout the Public Defender Division. The Public Defender Division provides legal representation and advocacy to indigent clients who are charged with criminal offenses in both the District and Superior Courts. We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all. Agency overview
AGENCY OVERVIEW CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters. The clients we represent are diverse and CPCS staff must be culturally competent and able to work with people of diverse backgrounds and abilities. Division overview
The Public Defender Division provides legal representation and advocacy to indigent clients who are charged with criminal offenses in both the District and Superior Courts. The PDD administrative office is in Boston. It currently has 18 offices located throughout the state, including an Appeals Unit, and a current staff of approximately 227 attorneys and 137 other staff members, with an expectation to double in the next two fiscal years. The division is committed to zealous advocacy, community-oriented defense, and protection of constitutional rights, and values diversity, equity, and inclusion. Position overview
The Managing Director of PDD Operations
is a new position within the Public Defender Division that will support the Deputy Chief Counsel in managing operations, strategic initiatives, and other tasks within the Division and the broader agency. This role combines strategic vision with hands-on operational management, focusing on efficiency, effectiveness, and alignment with organizational goals. The role encompasses managerial, administrative, project management, data collection/analysis, legal analysis, stakeholder engagement, performance management, division policy development/analysis/revision, and implementation in conjunction with all PDD regional Managing Directors and the Deputy Chief Counsel. The Managing Director of PDD-Operations will work laterally alongside the other four Managing Directors to ensure operational excellence throughout the Division. The role reports to PDD’s Deputy Chief Counsel and is a member of the PDD Leadership Team. Responsibilities
Leading and managing complex initiatives and projects from conception to completion, ensuring alignment with objectives and deadlines and guiding others in the Division Analyzing current operational workflows, identifying systemic issues in the Division, and implementing process improvements and efficiencies, including recommending changes to guidelines or performance standards Providing support to area Managing Directors to ensure all PDD managers and staff adhere to policies and procedures and meet quality standards, including traveling to staff offices throughout the state Supervising staff as assigned, including completing annual performance evaluations for all direct reports Collaborating with the PDD DCC and the Chief of Administration and Operations to develop and execute operational strategies and initiatives with agency-wide impact Collaborating with other CPCS departments to manage hiring processes, performance evaluations, professional development opportunities, and trainings Developing and executing CPCS and PDD policies and strategic plans, including legislative and policy agenda and cross-divisional goals Leading the PDD division’s annual performance evaluations process, supporting area Managing Directors in ensuring timely completion Leading and managing the collection, analysis, and interpretation of operational data and metrics to assess performance and inform decisions to improve client services Collaborating with the PDD Leadership Team and CPCS senior leaders on policies, procedures, and guidelines Fostering and maintaining relationships with internal and external stakeholders Communicating operational plans, progress, and performance to stakeholders Working with AICs, Training Department, and the Equity & Inclusion Director to ensure culturally competent, client-centered representation Other duties as assigned Minimum entrance requirements
Applicants must have a demonstrated commitment to the representation of indigent persons;
a minimum of seven years’ experience as an attorney ;
and four years of managerial experience Must be committed to serving a culturally diverse, low-income population and be eligible to practice law in Massachusetts, either as a member of the Massachusetts bar in good standing or as a member of the bar of another jurisdiction eligible to engage in limited Massachusetts practice Must have access to reliable transportation to travel to offices, courts, and other locations throughout the state This position is in office Qualifications/skills
Candidates should possess the following attributes: A demonstrated commitment to zealous advocacy for indigent clients in criminal cases Significant experience representing indigent criminal clients at jury trial or appellate hearings strongly preferred Strong interpersonal and analytical skills Ability to maintain confidentiality and exercise sound judgment Strong leadership and organizational skills Excellent organizational and problem-solving abilities Ability to present information clearly and communicate effectively with staff and stakeholders Proven ability to complete projects on time and within scope Ability to work independently and collaboratively, with initiative Experience with program management software/tools and best practices Proficiency in relevant software and legal technology, including case management systems and data analysis tools Ability to manage multiple tasks, prioritize, meet deadlines, and deliver high-quality work Ability to work in a community and defense-oriented capacity, both independently and as part of a team EEO statement
The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by law. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang, at sdebow@publiccounsel.net Job details
Primary Location: Legal Services Agency: Committee for Pub Counsel Srvc Schedule: Full-time Shift: Day Job Posting: Sep 29, 2025, 9:34:56 PM Number of Openings: 1 Salary: 124,300.00 - 182,539.00 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Sandra DeBow-Huang - 6174826212
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The Committee for Public Counsel Services, the public defender agency of Massachusetts, is seeking applicants for a Managing Director – Operations to support the work of the Public Defender Division. The Managing Director – Operations will support the Deputy Chief Counsel in managing operations and strategic initiatives throughout the Public Defender Division. The Public Defender Division provides legal representation and advocacy to indigent clients who are charged with criminal offenses in both the District and Superior Courts. We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all. Agency overview
AGENCY OVERVIEW CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters. The clients we represent are diverse and CPCS staff must be culturally competent and able to work with people of diverse backgrounds and abilities. Division overview
The Public Defender Division provides legal representation and advocacy to indigent clients who are charged with criminal offenses in both the District and Superior Courts. The PDD administrative office is in Boston. It currently has 18 offices located throughout the state, including an Appeals Unit, and a current staff of approximately 227 attorneys and 137 other staff members, with an expectation to double in the next two fiscal years. The division is committed to zealous advocacy, community-oriented defense, and protection of constitutional rights, and values diversity, equity, and inclusion. Position overview
The Managing Director of PDD Operations
is a new position within the Public Defender Division that will support the Deputy Chief Counsel in managing operations, strategic initiatives, and other tasks within the Division and the broader agency. This role combines strategic vision with hands-on operational management, focusing on efficiency, effectiveness, and alignment with organizational goals. The role encompasses managerial, administrative, project management, data collection/analysis, legal analysis, stakeholder engagement, performance management, division policy development/analysis/revision, and implementation in conjunction with all PDD regional Managing Directors and the Deputy Chief Counsel. The Managing Director of PDD-Operations will work laterally alongside the other four Managing Directors to ensure operational excellence throughout the Division. The role reports to PDD’s Deputy Chief Counsel and is a member of the PDD Leadership Team. Responsibilities
Leading and managing complex initiatives and projects from conception to completion, ensuring alignment with objectives and deadlines and guiding others in the Division Analyzing current operational workflows, identifying systemic issues in the Division, and implementing process improvements and efficiencies, including recommending changes to guidelines or performance standards Providing support to area Managing Directors to ensure all PDD managers and staff adhere to policies and procedures and meet quality standards, including traveling to staff offices throughout the state Supervising staff as assigned, including completing annual performance evaluations for all direct reports Collaborating with the PDD DCC and the Chief of Administration and Operations to develop and execute operational strategies and initiatives with agency-wide impact Collaborating with other CPCS departments to manage hiring processes, performance evaluations, professional development opportunities, and trainings Developing and executing CPCS and PDD policies and strategic plans, including legislative and policy agenda and cross-divisional goals Leading the PDD division’s annual performance evaluations process, supporting area Managing Directors in ensuring timely completion Leading and managing the collection, analysis, and interpretation of operational data and metrics to assess performance and inform decisions to improve client services Collaborating with the PDD Leadership Team and CPCS senior leaders on policies, procedures, and guidelines Fostering and maintaining relationships with internal and external stakeholders Communicating operational plans, progress, and performance to stakeholders Working with AICs, Training Department, and the Equity & Inclusion Director to ensure culturally competent, client-centered representation Other duties as assigned Minimum entrance requirements
Applicants must have a demonstrated commitment to the representation of indigent persons;
a minimum of seven years’ experience as an attorney ;
and four years of managerial experience Must be committed to serving a culturally diverse, low-income population and be eligible to practice law in Massachusetts, either as a member of the Massachusetts bar in good standing or as a member of the bar of another jurisdiction eligible to engage in limited Massachusetts practice Must have access to reliable transportation to travel to offices, courts, and other locations throughout the state This position is in office Qualifications/skills
Candidates should possess the following attributes: A demonstrated commitment to zealous advocacy for indigent clients in criminal cases Significant experience representing indigent criminal clients at jury trial or appellate hearings strongly preferred Strong interpersonal and analytical skills Ability to maintain confidentiality and exercise sound judgment Strong leadership and organizational skills Excellent organizational and problem-solving abilities Ability to present information clearly and communicate effectively with staff and stakeholders Proven ability to complete projects on time and within scope Ability to work independently and collaboratively, with initiative Experience with program management software/tools and best practices Proficiency in relevant software and legal technology, including case management systems and data analysis tools Ability to manage multiple tasks, prioritize, meet deadlines, and deliver high-quality work Ability to work in a community and defense-oriented capacity, both independently and as part of a team EEO statement
The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by law. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang, at sdebow@publiccounsel.net Job details
Primary Location: Legal Services Agency: Committee for Pub Counsel Srvc Schedule: Full-time Shift: Day Job Posting: Sep 29, 2025, 9:34:56 PM Number of Openings: 1 Salary: 124,300.00 - 182,539.00 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Sandra DeBow-Huang - 6174826212
#J-18808-Ljbffr