Commonwealth of Massachusetts
Managing Director - Operations
Commonwealth of Massachusetts, Boston, Massachusetts, us, 02298
Overview
The Committee for Public Counsel Services, the public defender agency of Massachusetts, is seeking applicants for a Managing Director – Operations to support the work of the Public Defender Division. The Managing Director – Operations will support the Deputy Chief Counsel in managing operations and strategic initiatives throughout the Public Defender Division. The Public Defender Division provides legal representation and advocacy to indigent clients who are charged with criminal offenses in both the District and Superior Courts. We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all. Our Values : Courage • Accountability • Respect • Excellence Diversity and Inclusion Mission
CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to listen to and respect the diverse circumstances of each client, as we meet their individual needs. Its CPCS mission to achieve these goals embraces diversity, equity and inclusion as core values and maintains a steadfast commitment to: (1) ensure CPCS management and staff represent a broad range of human differences; (2) provide a respectful work climate that supports success; and (3) promote the dignity and well-being of all staff members. Agency Overview CPCS is the state agency in Massachusetts responsible for providing an attorney when required by the Constitution, statute, or court for individuals who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as related appellate and post-conviction proceedings. The clients we represent are diverse and bring many cultural dimensions to the matters we address, creating a critical need for cultural competence and the ability to work with people of different races, ethnicities, genders and sexual orientations, abilities, and limited English proficiency. Division Overview The Public Defender Division provides legal representation and advocacy to indigent clients charged with criminal offenses in the District and Superior Courts. The PDD administrative office is in Boston with 18 offices statewide, including an Appeals Unit, about 227 attorneys and 137 other staff members, with an expectation to double in the next two fiscal years. The mission of the Public Defender Division is to ensure that criminal defendants receive zealous advocacy, respect, and dignity as they deal with potential loss of liberty, in accordance with constitutional rights. The Public Defender Division is committed to meeting the needs of clients in Massachusetts in all their diversity. We are dedicated to zealous advocacy, community-oriented defense, and protection of fundamental constitutional and human rights. Our staff encompasses a broad range of human differences and abilities and is committed to utilizing them to best serve our clients. Position Overview
The Managing Director of PDD Operations is a new position within the Public Defender Division that will support the Deputy Chief in managing operations, strategic initiatives, and other tasks within the Division and the broader agency. This role combines strategic vision with hands-on operational management, focusing on efficiency, effectiveness, and alignment with organizational goals. Responsibilities include high-level managerial, administrative, project management, data collection/analysis, legal analysis, stakeholder engagement, performance management, division policy development/analysis/revision, and implementation in conjunction with all PDD regional Managing Directors and the Deputy Chief Counsel. The Managing Director of PDD-Operations will work laterally with the other four Managing Directors to ensure operational excellence across the Division. The Managing Director of PDD-Operations reports to PDD’s Deputy Chief Counsel (PDD DCC) and is a member of the PDD Leadership Team. Responsibilities
Leading and managing complex initiatives and projects from conception to completion, ensuring alignment with objectives and deadlines and guiding others in the Division; Analyzing current operational workflows, identifying systemic issues in the Division, and implementing process improvements and efficiencies, including recommending changes to guidelines or performance standards; Providing support to area Managing Directors to help ensure all PDD managers and staff adhere to policies and procedures and meet the quality standards as detailed in the Assigned Counsel Manual and Supervision Manual, including traveling to staff offices throughout the state; Supervising staff as assigned, including completing annual performance evaluations for all direct reports; Collaborating with the PDD DCC and the Chief of Administration and Operations to develop and execute operational strategies and initiatives with agency-wide impact; Collaborating with other CPCS departments to manage hiring processes, performance evaluations, professional development opportunities, and trainings; Developing and executing CPCS and PDD policies and strategic plans, including a legislative and policy agenda and cross-divisional goals and objectives; Leading the PDD division’s annual performance evaluations process, supporting area Managing Directors in ensuring timely completion; Leading and managing the collection, analysis, and interpretation of operational data and metrics to assess performance and identify improvements to better serve clients within PDD; Collaborating with the PDD Leadership Team and CPCS senior leaders on policy development and implementation; Fostering and maintaining strong relationships with internal and external stakeholders, including other CPCS Divisions, clients, state agencies, and vendors; Communicating operational plans, progress, and performance to stakeholders; Working with AICs, Training Department, and the Equity & Inclusion Director to ensure PDD staff are culturally competent and client-centered; and Other duties as assigned. Tell us about a friend who might be interested in this job. All privacy rights will be protected. Minimum Entrance Requirements
Applicants for this position must have a demonstrated commitment to the representation of indigent persons, a minimum of seven years’ experience as an attorney, and four years of managerial experience; The Managing Director must be committed to serving a culturally diverse, low-income population and must be eligible to practice law in Massachusetts, either as a member of the Massachusetts bar in good standing or as a member of the bar of another jurisdiction eligible to engage in limited Massachusetts practice under Supreme Judicial Court Rule 3:04; Applicants must have access to reliable transportation to travel to offices, courts, and other locations throughout the state; This position is in office. Qualifications/Skills
A demonstrated commitment to zealous advocacy for indigent persons in criminal cases; Significant experience representing indigent criminal clients at jury trial or appellate hearings (strongly preferred); Strong interpersonal and analytical skills; Ability to maintain confidentiality and exercise judgment and discretion; Strong leadership and organizational skills; Excellent organizational and problem-solving abilities; Ability to present information clearly and concisely to staff and external stakeholders; Proven ability to complete projects on time and within scope; Ability to work independently and collaboratively, with initiative and teamwork; Experience with program management software, methodologies, and best practices; Proficiency in relevant software and legal technology, including case management systems and data analysis tools; Ability to handle multiple tasks, prioritize, meet deadlines, and deliver high-quality work; Ability to work in a community and defense-oriented capacity, both independently and as part of a team. EEO Statement The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang, at sdebow@publiccounsel.net.
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The Committee for Public Counsel Services, the public defender agency of Massachusetts, is seeking applicants for a Managing Director – Operations to support the work of the Public Defender Division. The Managing Director – Operations will support the Deputy Chief Counsel in managing operations and strategic initiatives throughout the Public Defender Division. The Public Defender Division provides legal representation and advocacy to indigent clients who are charged with criminal offenses in both the District and Superior Courts. We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all. Our Values : Courage • Accountability • Respect • Excellence Diversity and Inclusion Mission
CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to listen to and respect the diverse circumstances of each client, as we meet their individual needs. Its CPCS mission to achieve these goals embraces diversity, equity and inclusion as core values and maintains a steadfast commitment to: (1) ensure CPCS management and staff represent a broad range of human differences; (2) provide a respectful work climate that supports success; and (3) promote the dignity and well-being of all staff members. Agency Overview CPCS is the state agency in Massachusetts responsible for providing an attorney when required by the Constitution, statute, or court for individuals who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as related appellate and post-conviction proceedings. The clients we represent are diverse and bring many cultural dimensions to the matters we address, creating a critical need for cultural competence and the ability to work with people of different races, ethnicities, genders and sexual orientations, abilities, and limited English proficiency. Division Overview The Public Defender Division provides legal representation and advocacy to indigent clients charged with criminal offenses in the District and Superior Courts. The PDD administrative office is in Boston with 18 offices statewide, including an Appeals Unit, about 227 attorneys and 137 other staff members, with an expectation to double in the next two fiscal years. The mission of the Public Defender Division is to ensure that criminal defendants receive zealous advocacy, respect, and dignity as they deal with potential loss of liberty, in accordance with constitutional rights. The Public Defender Division is committed to meeting the needs of clients in Massachusetts in all their diversity. We are dedicated to zealous advocacy, community-oriented defense, and protection of fundamental constitutional and human rights. Our staff encompasses a broad range of human differences and abilities and is committed to utilizing them to best serve our clients. Position Overview
The Managing Director of PDD Operations is a new position within the Public Defender Division that will support the Deputy Chief in managing operations, strategic initiatives, and other tasks within the Division and the broader agency. This role combines strategic vision with hands-on operational management, focusing on efficiency, effectiveness, and alignment with organizational goals. Responsibilities include high-level managerial, administrative, project management, data collection/analysis, legal analysis, stakeholder engagement, performance management, division policy development/analysis/revision, and implementation in conjunction with all PDD regional Managing Directors and the Deputy Chief Counsel. The Managing Director of PDD-Operations will work laterally with the other four Managing Directors to ensure operational excellence across the Division. The Managing Director of PDD-Operations reports to PDD’s Deputy Chief Counsel (PDD DCC) and is a member of the PDD Leadership Team. Responsibilities
Leading and managing complex initiatives and projects from conception to completion, ensuring alignment with objectives and deadlines and guiding others in the Division; Analyzing current operational workflows, identifying systemic issues in the Division, and implementing process improvements and efficiencies, including recommending changes to guidelines or performance standards; Providing support to area Managing Directors to help ensure all PDD managers and staff adhere to policies and procedures and meet the quality standards as detailed in the Assigned Counsel Manual and Supervision Manual, including traveling to staff offices throughout the state; Supervising staff as assigned, including completing annual performance evaluations for all direct reports; Collaborating with the PDD DCC and the Chief of Administration and Operations to develop and execute operational strategies and initiatives with agency-wide impact; Collaborating with other CPCS departments to manage hiring processes, performance evaluations, professional development opportunities, and trainings; Developing and executing CPCS and PDD policies and strategic plans, including a legislative and policy agenda and cross-divisional goals and objectives; Leading the PDD division’s annual performance evaluations process, supporting area Managing Directors in ensuring timely completion; Leading and managing the collection, analysis, and interpretation of operational data and metrics to assess performance and identify improvements to better serve clients within PDD; Collaborating with the PDD Leadership Team and CPCS senior leaders on policy development and implementation; Fostering and maintaining strong relationships with internal and external stakeholders, including other CPCS Divisions, clients, state agencies, and vendors; Communicating operational plans, progress, and performance to stakeholders; Working with AICs, Training Department, and the Equity & Inclusion Director to ensure PDD staff are culturally competent and client-centered; and Other duties as assigned. Tell us about a friend who might be interested in this job. All privacy rights will be protected. Minimum Entrance Requirements
Applicants for this position must have a demonstrated commitment to the representation of indigent persons, a minimum of seven years’ experience as an attorney, and four years of managerial experience; The Managing Director must be committed to serving a culturally diverse, low-income population and must be eligible to practice law in Massachusetts, either as a member of the Massachusetts bar in good standing or as a member of the bar of another jurisdiction eligible to engage in limited Massachusetts practice under Supreme Judicial Court Rule 3:04; Applicants must have access to reliable transportation to travel to offices, courts, and other locations throughout the state; This position is in office. Qualifications/Skills
A demonstrated commitment to zealous advocacy for indigent persons in criminal cases; Significant experience representing indigent criminal clients at jury trial or appellate hearings (strongly preferred); Strong interpersonal and analytical skills; Ability to maintain confidentiality and exercise judgment and discretion; Strong leadership and organizational skills; Excellent organizational and problem-solving abilities; Ability to present information clearly and concisely to staff and external stakeholders; Proven ability to complete projects on time and within scope; Ability to work independently and collaboratively, with initiative and teamwork; Experience with program management software, methodologies, and best practices; Proficiency in relevant software and legal technology, including case management systems and data analysis tools; Ability to handle multiple tasks, prioritize, meet deadlines, and deliver high-quality work; Ability to work in a community and defense-oriented capacity, both independently and as part of a team. EEO Statement The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang, at sdebow@publiccounsel.net.
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