Boys & Girls Clubs of America
Overview
About the Boys & Girls Club of America ( BGCA)
Boys & Girls Club of America is a leader in youth development, empowering more than 5,000 Clubs across the country to create safe, inclusive spaces where young people can grow, lead, and thrive. With a 160-year legacy of impact, we build on the strength of our communities, the dedication of our Club professionals, and the potential of every young person we serve.
Our work is grounded in equity, fueled by innovation, and driven by a bold vision: that every child, no matter their background, has access to the experiences, relationships, and opportunities they need to succeed. At BGCA, we don’t just support youth, we enable their greatness.
Responsibilities About the Role
As Director of Product, you will lead the product vision and execution across a portfolio of technology-based business capabilities serving BGCA and our national Movement. You will oversee a dynamic team and work cross-functionally with internal departments and external partners to bring scalable, user-centered solutions to life, solutions that enable youth-serving professionals to do their best work every day.
This is a unique opportunity to combine product strategy, team leadership, and mission-driven innovation at scale. Your work will directly support the systems, tools, and digital experiences that power our organization and movement, from national staff to front-line Club professionals.
Qualifications You’ll learn more about how you will make an impact.
You’ll lead with purpose and deliver with precision across four key areas:
Strategy & Planning
Define product strategies and roadmaps aligned with BGCA’s broader technology and data strategy.
Lead planning efforts in collaboration with internal departments ( sales, customer success, operations, and engineering), Movement stakeholders and external vendors to design Salesforce Solutions.
Manage a product portfolio across the full lifecycle: scoping, prioritization, development, and adoption.
Prioritize feature development and backlog management using data-driven insights and stakeholder feedback.
Oversee Salesforce implementation, integrations, and enhancements to optimize workflows and system performance.
Stay attuned to emerging technologies and trends, advising on feasibility and value.
Guide technology RFPs tied to enterprise-level operations and service delivery.
Service Delivery & Execution
Apply Agile methodologies and DevOps principles to ensure efficient, iterative development.
Manage internal and consultant teams to deliver high-impact products and services.
Conduct regular audits and reporting to ensure data integrity, compliance, and security within Salesforce.
Monitor Salesforce releases and innovations, identifying opportunities to leverage new features.
Define and track KPIs to measure the success and impact of Salesforce initiatives.
Ensure systems are scalable, reliable, cost-effective, and supportable prior to launch.
Build service-level metrics, facilitate regular service reviews, and promote strong governance practices.
Leadership & Collaboration
Lead a cross-functional product team and collaborate with business owners to translate needs into actionable product strategies.
Cultivate a culture of learning, curiosity, and collaboration within your team and across the organization.
Serve as the subject matter expert and main liaison between business units and Salesforce developers/admins.
Serve as a technology ambassador, helping BGCA leaders become better owners and consumers of digital products.
Operations & Compliance
Ensure all products and systems align with BGCA’s architecture, security, and compliance standards.
Maintain resource libraries and documentation to support application operations.
Respond to and resolve technical incidents swiftly while implementing preventative measures.
Why Join Us?
Be part of a mission that matters, supporting youth and those who serve them.
Lead meaningful, scaled digital transformation in a respected national nonprofit.
Collaborate with values-driven colleagues who are passionate about innovation and impact.
Enjoy the flexibility of a remote-first role with quarterly purpose-driven travel and total rewards package that supports your wellness and personal growth.
#J-18808-Ljbffr
Boys & Girls Club of America is a leader in youth development, empowering more than 5,000 Clubs across the country to create safe, inclusive spaces where young people can grow, lead, and thrive. With a 160-year legacy of impact, we build on the strength of our communities, the dedication of our Club professionals, and the potential of every young person we serve.
Our work is grounded in equity, fueled by innovation, and driven by a bold vision: that every child, no matter their background, has access to the experiences, relationships, and opportunities they need to succeed. At BGCA, we don’t just support youth, we enable their greatness.
Responsibilities About the Role
As Director of Product, you will lead the product vision and execution across a portfolio of technology-based business capabilities serving BGCA and our national Movement. You will oversee a dynamic team and work cross-functionally with internal departments and external partners to bring scalable, user-centered solutions to life, solutions that enable youth-serving professionals to do their best work every day.
This is a unique opportunity to combine product strategy, team leadership, and mission-driven innovation at scale. Your work will directly support the systems, tools, and digital experiences that power our organization and movement, from national staff to front-line Club professionals.
Qualifications You’ll learn more about how you will make an impact.
You’ll lead with purpose and deliver with precision across four key areas:
Strategy & Planning
Define product strategies and roadmaps aligned with BGCA’s broader technology and data strategy.
Lead planning efforts in collaboration with internal departments ( sales, customer success, operations, and engineering), Movement stakeholders and external vendors to design Salesforce Solutions.
Manage a product portfolio across the full lifecycle: scoping, prioritization, development, and adoption.
Prioritize feature development and backlog management using data-driven insights and stakeholder feedback.
Oversee Salesforce implementation, integrations, and enhancements to optimize workflows and system performance.
Stay attuned to emerging technologies and trends, advising on feasibility and value.
Guide technology RFPs tied to enterprise-level operations and service delivery.
Service Delivery & Execution
Apply Agile methodologies and DevOps principles to ensure efficient, iterative development.
Manage internal and consultant teams to deliver high-impact products and services.
Conduct regular audits and reporting to ensure data integrity, compliance, and security within Salesforce.
Monitor Salesforce releases and innovations, identifying opportunities to leverage new features.
Define and track KPIs to measure the success and impact of Salesforce initiatives.
Ensure systems are scalable, reliable, cost-effective, and supportable prior to launch.
Build service-level metrics, facilitate regular service reviews, and promote strong governance practices.
Leadership & Collaboration
Lead a cross-functional product team and collaborate with business owners to translate needs into actionable product strategies.
Cultivate a culture of learning, curiosity, and collaboration within your team and across the organization.
Serve as the subject matter expert and main liaison between business units and Salesforce developers/admins.
Serve as a technology ambassador, helping BGCA leaders become better owners and consumers of digital products.
Operations & Compliance
Ensure all products and systems align with BGCA’s architecture, security, and compliance standards.
Maintain resource libraries and documentation to support application operations.
Respond to and resolve technical incidents swiftly while implementing preventative measures.
Why Join Us?
Be part of a mission that matters, supporting youth and those who serve them.
Lead meaningful, scaled digital transformation in a respected national nonprofit.
Collaborate with values-driven colleagues who are passionate about innovation and impact.
Enjoy the flexibility of a remote-first role with quarterly purpose-driven travel and total rewards package that supports your wellness and personal growth.
#J-18808-Ljbffr