Toptal
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Chief Operating Officer
role at
Toptal . This is a remote position. Resumes and communication must be submitted in English. Job Summary: As the Chief Operating Officer, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal. Your mindset will be that of an engineer who will work to solve operational problems through the lens of an engineer, not as a consultant or operational leader. You will be the chief architect of each solution, building and leading the full-scale execution of Toptal’s talent services, professional services, and talent functions—including all Talent-related services and all Delivery and Practice areas. You will also oversee Talent Operations, ensuring our talent supply is aligned, efficient, and scalable to effectively meet and balance client demand. You will create operational frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all service and talent areas of Toptal. Acting as the business owner of the system, you’ll collaborate with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular interfaces. You will work with a high-caliber leadership group to deliver world-class client outcomes and sustainable growth. Responsibilities: provide leadership for services and talent operations; build scalable processes; align cross-functional teams; and drive delivery excellence and growth in a fast-moving environment. This role demands a builder’s mindset and a deep sense of ownership. Responsibilities: Build and own the vision, strategy, and execution plan for Toptal’s services and talent functions—including all service lines. Define the organizational structure and leadership model for the Services and Talent Operations teams, ensuring the right roles and capabilities are in place. Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions. Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility. Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale. Oversee talent supply, matching, and resource planning in coordination with Services and Talent Operations to meet evolving client needs. Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives. Drive a high-performance culture across all functions and businesses, ensuring Talent Operations supports delivery excellence, scalability, and evolving business needs.
Qualifications and Job Requirements: Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred. 10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments. Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence. Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth. Experience at a technology or hyper-growth company is strongly preferred. Management consulting experience at a top-tier firm is preferred but not required. Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments. Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients. Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions. Excellent organization skills and detail-oriented; you are hyper-organized and able to mentor others to do the same. Adaptive and able to manage changing priorities, learn new skills, and build consensus across varied senior stakeholder groups. Ownership mentality with responsibility for success of the team. Commitment to quality in everything you deliver. Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges and deadlines. Willingness to travel to meet with clients, team members, and stakeholders. You must be a world-class individual contributor to thrive at Toptal.
Essential Job Functions Regularly and reliably attend scheduled virtual team meetings on camera. Work independently with minimal supervision. Use all required digital collaboration tools. Prioritize and self-manage workflows and deadlines.
US FLSA Classification: Full-Time/Exempt
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Chief Operating Officer
role at
Toptal . This is a remote position. Resumes and communication must be submitted in English. Job Summary: As the Chief Operating Officer, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal. Your mindset will be that of an engineer who will work to solve operational problems through the lens of an engineer, not as a consultant or operational leader. You will be the chief architect of each solution, building and leading the full-scale execution of Toptal’s talent services, professional services, and talent functions—including all Talent-related services and all Delivery and Practice areas. You will also oversee Talent Operations, ensuring our talent supply is aligned, efficient, and scalable to effectively meet and balance client demand. You will create operational frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all service and talent areas of Toptal. Acting as the business owner of the system, you’ll collaborate with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular interfaces. You will work with a high-caliber leadership group to deliver world-class client outcomes and sustainable growth. Responsibilities: provide leadership for services and talent operations; build scalable processes; align cross-functional teams; and drive delivery excellence and growth in a fast-moving environment. This role demands a builder’s mindset and a deep sense of ownership. Responsibilities: Build and own the vision, strategy, and execution plan for Toptal’s services and talent functions—including all service lines. Define the organizational structure and leadership model for the Services and Talent Operations teams, ensuring the right roles and capabilities are in place. Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions. Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility. Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale. Oversee talent supply, matching, and resource planning in coordination with Services and Talent Operations to meet evolving client needs. Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives. Drive a high-performance culture across all functions and businesses, ensuring Talent Operations supports delivery excellence, scalability, and evolving business needs.
Qualifications and Job Requirements: Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred. 10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments. Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence. Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth. Experience at a technology or hyper-growth company is strongly preferred. Management consulting experience at a top-tier firm is preferred but not required. Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments. Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients. Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions. Excellent organization skills and detail-oriented; you are hyper-organized and able to mentor others to do the same. Adaptive and able to manage changing priorities, learn new skills, and build consensus across varied senior stakeholder groups. Ownership mentality with responsibility for success of the team. Commitment to quality in everything you deliver. Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges and deadlines. Willingness to travel to meet with clients, team members, and stakeholders. You must be a world-class individual contributor to thrive at Toptal.
Essential Job Functions Regularly and reliably attend scheduled virtual team meetings on camera. Work independently with minimal supervision. Use all required digital collaboration tools. Prioritize and self-manage workflows and deadlines.
US FLSA Classification: Full-Time/Exempt
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