Application Support Analyst - IV

We are seeking a Senior Technical Analyst to provide advanced application support for a cloud-based data platform. This role involves troubleshooting complex technical issues, supporting end users, and collaborating with cross-functional teams to ensure the stability, performance, and continuous improvement of analytics and reporting systems. Key Responsibilities Provide technical support for integrated systems, including troubleshooting, root cause analysis, and resolution using tools such as R/SparklyR, Databricks, Starburst, Collibra, Tableau, Python, and Alteryx. Support end users with software, data, and processing issues; oversee application and production support for new releases. Lead application testing strategies, document observations, and coordinate responses. Maintain project documentation including schedules, system scope, and requirements. Coordinate communication between business owners and development teams. Document user interactions and technical resolutions using automated call logging tools. Validate technical approaches to system issues and recommend solutions. Develop and deliver end-user training sessions and documentation. Mentor and guide junior technical support staff; may lead team assignments. Monitor the stability and performance of the data platform and related infrastructure. Identify opportunities for process improvements and automation in support operations. Collaborate with platform engineering, analytics, infrastructure, and product teams to implement improvements. Generate reports on system performance, support activities, and incident trends. Maintain documentation of support processes, procedures, and incident resolutions. Foster relationships with stakeholders and user groups to understand evolving support needs. Participate in contingency testing and ad hoc administrative assignments. Must be available for on-call support during designated shifts (8am–2pm ET or 2pm–8pm ET, Monday–Friday). Required Qualifications

Bachelor’s degree in Computer Science, Information Systems, or a related field. 6+ years of experience in technical support or application support roles. Proficiency with Databricks, Starburst, Collibra, R/SparklyR, Python, Alteryx, SQL, and Tableau. Experience in Agile delivery, requirements engineering, and backlog refinement. Strong stakeholder engagement and communication skills. Experience working with distributed teams and software solution providers. Familiarity with application and data modeling techniques. Experience using Agile tools such as Jira. Ability to articulate technical concepts to diverse audiences and produce technical documentation. Strong analytical, problem-solving, and conflict resolution skills. Ability to manage competing priorities in a dynamic environment. Preferred Qualifications

CBAP, Agile Analysis Certification, or similar credentials. Experience in a matrixed or virtual organization. Familiarity with regulatory or compliance-driven environments.

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