Dreamscape Hospitality
Front Desk Agent - Hampton Inn Kansas City Airport
Join our welcoming team at the Hampton Inn Kansas City Airport as a Front Desk Agent, where your friendly demeanor and excellent customer service skills will help create a positive experience for our guests. We are committed to providing a comfortable and memorable stay for all visitors, and we are looking for motivated individuals to be the first point of contact for our guests.
Key Responsibilities:
- Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner
- Handle guest inquiries, requests, and complaints professionally, ensuring guest satisfaction
- Manage reservations, cancellations, and modifications accurately using the hotel management system
- Provide information about hotel amenities, local attractions, and transportation options
- Maintain a clean and organized front desk area
- Process payments and handle cash, credit, or debit transactions securely
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met promptly
- Follow hotel policies and procedures to ensure safety and security for guests and staff
Skills and Qualifications:
- Previous experience in customer service or front desk operations preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to remain calm and professional in a fast-paced environment
- Basic computer skills and familiarity with reservation systems
- Flexibility to work various shifts, including evenings, weekends, and holidays
- High school diploma or equivalent required
At Hampton Inn Kansas City Airport, we foster a supportive and inclusive work environment that values growth and development. Join our team and contribute to delivering exceptional hospitality experiences while advancing your career in the hospitality industry.
Salary Description
17.00/hr
Join our welcoming team at the Hampton Inn Kansas City Airport as a Front Desk Agent, where your friendly demeanor and excellent customer service skills will help create a positive experience for our guests. We are committed to providing a comfortable and memorable stay for all visitors, and we are looking for motivated individuals to be the first point of contact for our guests.
Key Responsibilities:
- Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner
- Handle guest inquiries, requests, and complaints professionally, ensuring guest satisfaction
- Manage reservations, cancellations, and modifications accurately using the hotel management system
- Provide information about hotel amenities, local attractions, and transportation options
- Maintain a clean and organized front desk area
- Process payments and handle cash, credit, or debit transactions securely
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met promptly
- Follow hotel policies and procedures to ensure safety and security for guests and staff
Skills and Qualifications:
- Previous experience in customer service or front desk operations preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to remain calm and professional in a fast-paced environment
- Basic computer skills and familiarity with reservation systems
- Flexibility to work various shifts, including evenings, weekends, and holidays
- High school diploma or equivalent required
At Hampton Inn Kansas City Airport, we foster a supportive and inclusive work environment that values growth and development. Join our team and contribute to delivering exceptional hospitality experiences while advancing your career in the hospitality industry.
Salary Description
17.00/hr