Intercom
Senior GTM Data Analyst - Enterprise and Outbound Sales San Francisco, Californi
Intercom, San Francisco, California, United States, 94199
Overview
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin enables businesses to deliver always-on, impeccable customer service and, when combined with Helpdesk, forms the Intercom Customer Service Suite for AI-enhanced support of more complex queries. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom strives to set a new standard for customer service. We value speed, impact, and delivering exceptional value to customers. What’s the opportunity?
As part of the GTM Analytics team, you will provide data-driven insights to shape GTM strategy for the Sales team. This role will optimize Enterprise and Outbound sales motion strategies by reshaping reporting and forecasting of customer acquisition metrics. You will collaborate with GTM leadership to define strategic initiatives and rigorously track their efficacy. What will I be doing?
Data Insights & Reporting:
Oversee the development of analytical models and reporting tools that provide transparency into GTM performance, strategic initiatives, and other aspects of prospect-facing motions. Strategic Planning:
Lead quarterly planning for Enterprise and Outbound sales motions, and align targets with Finance and Success. Cross-Functional Collaboration:
Partner with Sales, Marketing, and Finance to provide actionable insights, forecast performance, and evaluate market opportunities. Operational Excellence:
Drive business change by developing a deep understanding of the business and making data-driven recommendations. Market Intelligence:
Synthesize prospect insights, market trends, and customer journey data to inform GTM planning and innovation. What skills do I need?
5+ years of experience in analytics, GTM, or a related field Strong GTM knowledge and experience with Sales and Success functions Expertise in data analytics and business intelligence tools (e.g., SQL, Tableau, Looker, Python, R) Demonstrated ability to establish highly collaborative relationships with cross-functional teams across the GTM organization Strong strategic mindset, with the ability to influence senior stakeholders through data-driven insights Excellent communication and storytelling skills to present complex data in a clear, actionable manner We are a well-treated bunch with awesome benefits. If there’s something important to you that’s not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews – great work is rewarded Flexible paid time off policy Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $180,000 - $215,000. Actual base pay will depend on education, skills, experience, location, and other factors. All regular employees may be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Intercom has a hybrid working policy. We believe that in-person collaboration helps us stay connected and create a great culture, while providing flexibility to work from home. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected status.
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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin enables businesses to deliver always-on, impeccable customer service and, when combined with Helpdesk, forms the Intercom Customer Service Suite for AI-enhanced support of more complex queries. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom strives to set a new standard for customer service. We value speed, impact, and delivering exceptional value to customers. What’s the opportunity?
As part of the GTM Analytics team, you will provide data-driven insights to shape GTM strategy for the Sales team. This role will optimize Enterprise and Outbound sales motion strategies by reshaping reporting and forecasting of customer acquisition metrics. You will collaborate with GTM leadership to define strategic initiatives and rigorously track their efficacy. What will I be doing?
Data Insights & Reporting:
Oversee the development of analytical models and reporting tools that provide transparency into GTM performance, strategic initiatives, and other aspects of prospect-facing motions. Strategic Planning:
Lead quarterly planning for Enterprise and Outbound sales motions, and align targets with Finance and Success. Cross-Functional Collaboration:
Partner with Sales, Marketing, and Finance to provide actionable insights, forecast performance, and evaluate market opportunities. Operational Excellence:
Drive business change by developing a deep understanding of the business and making data-driven recommendations. Market Intelligence:
Synthesize prospect insights, market trends, and customer journey data to inform GTM planning and innovation. What skills do I need?
5+ years of experience in analytics, GTM, or a related field Strong GTM knowledge and experience with Sales and Success functions Expertise in data analytics and business intelligence tools (e.g., SQL, Tableau, Looker, Python, R) Demonstrated ability to establish highly collaborative relationships with cross-functional teams across the GTM organization Strong strategic mindset, with the ability to influence senior stakeholders through data-driven insights Excellent communication and storytelling skills to present complex data in a clear, actionable manner We are a well-treated bunch with awesome benefits. If there’s something important to you that’s not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews – great work is rewarded Flexible paid time off policy Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $180,000 - $215,000. Actual base pay will depend on education, skills, experience, location, and other factors. All regular employees may be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Intercom has a hybrid working policy. We believe that in-person collaboration helps us stay connected and create a great culture, while providing flexibility to work from home. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected status.
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