Costco is hiring: Manager - Product Management - Costco Travel in Issaquah

Overview

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Role and responsibilities

The Manager of IT Product Management will lead a team of Technology Product Management Leaders who define business problems requiring technology solutions and guide development teams through delivery. The selected candidate will support the team in realizing business benefits and defining requirements that translate into valuable business solutions and technology systems. The Manager will work with business users and cross-program stakeholders across the technology delivery lifecycle, including discovery, design, construction, transition, and implementation. The role requires the highest levels of customer service, communication, productivity, and professionalism, with strong analytical skills and Costco retail domain expertise.

As the primary conduit between employees and upper leadership, this role communicates and models the company values and guides a culture of engagement, trust, and open communication.

If you want to be part of one of the world’s best companies to work for, simply apply and reimagine your career.

Responsibilities

• Integrity: Lead by example; handle employee concerns per ethics standards and follow through to resolution.


• Member Service: Ensure an exceptional member experience.


• Administration: Ensure proper department coverage; manage budget and variances.


• Managing Performance: Coach and mentor, conduct regular performance discussions, identify learning opportunities.


• Communication: Share information through meetings and one-on-one conversations; navigate difficult conversations; engage with senior management.


• Self-Management: Demonstrate judgment and maintain composure in challenging situations.


• Inclusion: Encourage diverse approaches, seek input, and identify potential candidates proactively.


• Compliance and Safety: Protect confidential information and adhere to security policies.


• Provide training, coaching, and feedback; monitor performance and ensure standards are met.


• Review workload, set productivity standards, and conduct yearly performance reviews with ongoing coaching.


• Respond to employee concerns with problem-solving skills and discretion per Costco policies.


• Develop and maintain team atmosphere through mentoring and recognition of performance.


• Involves in hiring decisions, interviews, and offers; build and inspire a high-performing team of product management professionals.


• Utilize internal tools and an iterative mindset to foster autonomy, transparency, mastery, innovation and learning.


• Promote continuous improvement in identifying, defining, and delivering technology solutions that align with program goals and Costco Travel and Costco Wholesale.


• Develop trusted relationships with key business stakeholders and technical leaders to drive delivery efficiencies.


• Manage budgeting for software, hardware, and training needs; participate in long-term technology strategy development.


• Negotiate contracts with vendors as needed to support solution delivery.


• Aggressively remove obstacles to keep programs on track; lead critical initiatives with agile leadership.


• Identify process improvements that provide labor and cost savings.


• This is a full-time management/leadership position (45+ hours per week).

Required

• 3+ years supervisory experience in information technology and ability to direct technical work teams.


• 5+ years in information technology, including leading teams in systems analysis or software engineering.


• 3+ years leadership experience in agile software development.


• 5+ years planning, organizing, and directing software development projects.


• Proficiency in mentoring teams in methodologies, standards, and processes for technology solutions.


• Ability to mentor experts in requirements elicitation, authoring, and software delivery in an agile environment.


• Ability to align with diverse stakeholders across departments.


• Strong organizational skills and ability to manage multiple tasks and respond quickly to critical issues.


• Excellent analytical, written and verbal communication skills; ability to engage with all organizational levels.


• Ability to convey complex information clearly; lead by example to build loyalty and commitment.


• Understanding of technologies and products needed to bring travel solutions to market at scale.


• Outstanding collaboration skills in cross-functional, matrix environments.


• HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

Recommended

• Bachelor’s degree in computer science or engineering, or equivalent training and experience.


• Strong analytical and problem-solving skills with hands-on experience.


• Ability to establish credibility with technical and non-technical teams.


• Experience collaborating across infrastructure, software engineering and design.


• Experience implementing large-scale, enterprise initiatives.


• Proficiency in Microsoft Workspace applications (Outlook, Word, Excel, PowerPoint, Teams).

Required Documents

• Cover Letter


• Resume

California applicants, please review the Costco Applicant Privacy Notice. Pay Range: $137,000 - $200,000, potential bonus and RSU eligibility.

We offer a comprehensive benefits package including paid time off, medical/dental/vision/hearing, disability insurance, life insurance, 401(k), and stock purchase plan where eligible.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance or reasonable accommodation during the application process, please send a request to IT-Recruiting@costco.com.

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including H1-B visas.