BD is hiring: Field Service Technician -Philadelphia and New York in Newark
BD, Newark, NJ, United States, 07175
Overview
The Field Service Engineer is responsible for providing on-site support to BD customers that includes installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support. Territory includes Philadelphia, Upstate NY, NJ and the NY Metro Area.
Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
Provide follow-up service by calling customers who have recently been provided service.
Accurately maintain car stock inventory, test equipment, tools, and technical data.
Complete service documentation, as required by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
Maintain expense levels within the established guidelines for field service travel and site visits.
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy.
Interface effectively with other departments and managers to resolve customer problems and issues.
Accountable for providing support to customers that meet BD standards of outstanding quality service at all times.
Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare parts, and repair parts.
As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
Travel approximately 60% with 1-2 overnight stays per week.
Qualifications Required
A minimum of a High School diploma
A minimum of 3 years’ experience fixing instruments or components
A valid Driver's License with a clean motor vehicle record
Prior Field Service Engineer experience
Individuals with previous experience fixing medical device instruments
Previous customer interfacing role
Proficiency with MS Office applications such as Word and Excel
Familiarity with recent Mac and PC operating systems
Preferred Qualifications
Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
Flow Cytometry experience is a plus
Technical military training
Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving in the fast-paced healthcare industry. Most roles require a minimum of 4 days of in-office presence per week to maintain our culture of excellence, while also recognizing flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements indicated in the job posting.
For certain roles at BD, employment is contingent upon receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Salary Range Information
$24.90 - $38.70 USD Hourly