BD Nogales Norte is hiring: Field Service Technician -Philadelphia and New York

Field Service Technician - Philadelphia and New York

Overview

The Field Service Technician is responsible for providing on-site support to BD customers, including installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support. Territory includes Philadelphia, Upstate NY, NJ and the NY Metro Area.

Responsibilities

• Install and service instrumentation with minimal direct supervision in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
• Provide follow-up service by contacting customers after service.
• Accurately maintain car stock inventory, test equipment, tools, and technical data.
• Complete service documentation as required by the position or as requested by the System Support Engineering Manager in accordance with current GMP requirements.
• Maintain expense levels within the established guidelines for field service travel and site visits.
• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
• Accurately maintain and utilize company vehicle per current Corporate fleet policy.
• Interface effectively with other departments and managers to resolve customer problems and issues.
• Provide support to customers that meet BD standards of outstanding quality service at all times.
• Manage Company issued credit cards, travel advances, company vehicle, trunk stock of spare parts and repair parts.
• Represent BD with high standards of personal appearance, ethical behavior, maturity and good judgment.
• Travel approximately 60% with 1-2 overnight stays per week.

Qualifications Required

• High School diploma or equivalent.
• Minimum of 3 years’ experience fixing instruments or components.
• Valid Driver's License with a clean motor vehicle record.
• Prior Field Service Engineer experience; individuals with previous experience fixing medical device instruments; prior customer interfacing roles; proficiency with MS Office; familiarity with Mac and PC operating systems.

Preferred Qualifications

• Associate or Bachelor’s degree in Electronics, Engineering, or other related technical or biological field.
• Flow Cytometry experience is a plus.
• Technical military training.
• Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable.

Additional

Salary range: $24.90 - $38.70 USD hourly. Travel ~60% with overnight stays. BD is an Equal Opportunity Employer. On-site requirements and vaccination policies may apply per location.