State of Arizona is hiring: BUSINESS ANALYST in Phoenix

Overview

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BUSINESS ANALYST | Job Location: Division of Developmental Disabilities (DDD) | 1400 West Washington Street, Phoenix, Arizona 85007

Posting Details: Salary: $70,000.00 - $80,000.00 | Grade: 24 | Closing Date: October 2, 2025

Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or view Our DES video.

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Business Analyst. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high-quality, and member-driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. This is a critical DDD position that conducts on-site clinical health and safety visits to vendor sites across northern Arizona.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing, Certification and Regulation (OLCR), cannot have a principal interest in or have a spouse or close family with a principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Responsibilities

• Identifies and documents business needs and requirements, evaluates gaps in operational processes and procedures. Performs requirements elicitation/management and documents use cases to facilitate implementation of solutions that meet business objectives.
• Leverages understanding to document meaningful user acceptance criteria for user stories. Facilitates communication between stakeholders at all levels and resolves conflicts. Creates and delivers related user documentation and end-user training.
• Develops test plans/cases, ensures appropriate test coverage, and executes testing to verify applications meet customer-defined requirements. Conducts user acceptance testing with end users.
• Works with internal/external partners to ensure data sharing complies with all legal and regulatory requirements and contractual safeguards. Assists users with options, policies, practices, and conducts audits.
• Identifies opportunities for improvement in business processes and test automation. Documents test flow and data requirements/dependencies, and tracks software defects as well as issues with performance and usability.

Knowledge, Skills & Abilities (KSAs)

Knowledge

• Principles and practices of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Principles and practices of systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development.
• Application integration and regression testing.
• Project management techniques, testing techniques, and testing methodologies.
• Software and development processes, relational databases, networks, client-server, and intranet/internet environments.
• Business methods and goals of those requesting services (the customers).
• Data sharing agreements and compliance with legal and regulatory requirements (BABOK).

Skills

• Perform manual and automated test execution on web applications.
• Utilize various testing methodologies and analyze test results.
• Design effective business procedures and processes to enhance the overall quality of applications.
• Author policies and procedures with collaboration to safeguard client data per legal and regulatory requirements.
• Set goals and objectives, plan assignments, monitor and assess progress, and prioritize multiple work assignments.
• Foster relationships, respond to customer needs and meet commitments.
• Excellent interpersonal, written and oral communication skills.

Abilities

• Communicate, organize and plan testing requirements on multiple projects simultaneously.
• Develop and write technical documentation.
• Analyze requirements and determine the appropriate testing strategy.
• Document test issues clearly to enable repeatable testing.
• Increase technical knowledge through training materials and courses.
• Adapt to changing environments and technologies.
• Communicate effectively with internal and external customers at all levels of computer literacy.
• Schedule work assignments.
• Share knowledge and educate others.
• Work within a team as well as independently.

Selective Preference(s)

The ideal candidate for this position will have:

• Knowledge/experience in completing DSA's and automated systems data, SQL and querying techniques is highly desirable.
• Bachelor's Degree and/or five (5) years of experience in business analysis (or equivalent experience).
• PMI certification is a plus.
• Lean or Six-Sigma certification is a plus.

Pre-Employment Requirements

• In-state travel is required. Driver’s License requirements: Any employee operating a motor vehicle on State business must possess and retain a current, valid driver’s license and complete required training and checks. The license must be current, unexpired, and not revoked or suspended. Employees driving on state business are subject to driver license checks and must maintain acceptable driving records. An employee operating a personally owned vehicle on state business shall maintain the statutorily required liability insurance.
• Successfully pass background and reference checks; employment is contingent upon completion of the process and accommodation of restrictions.
• All newly hired State employees are subject to and must complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968.

Benefits

• The Arizona Department of Economic Security offers a comprehensive benefits package including medical, dental, life, and short-term disability insurance.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years.
• Paid Parental Leave - Up to 12 weeks per year (pilot program).
• Sick time accrued at 3.70 hours bi-weekly.
• Deferred compensation plan and wellness programs.
• Tuition reimbursement, stipend opportunities, and flexible schedules.
• Infant at Work Program and Rideshare/Public Transit Subsidy.
• Career advancement and employee development opportunities.

Retirement

State employees participate in the Arizona State Retirement System (ASRS) and Long-Term Disability (LTD) after a 27-week waiting period. The ASRS provides lifelong retirement income. A voluntary deferred compensation program is available.

On or shortly after your first day, you will receive information about available insurance plans and enrollment deadlines.

Contact Us

For questions about this career opportunity, please contact Laura Kaspar at 602-390-5549 or LKaspar@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-390-5549 or LKaspar@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.